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Skills

  • Operational improvement
  • Contract negotiation/review/drafting
  • Relationship development
  • Positive learning process
  • Product ordering
  • Computer literate
  • Quick learner
  • Customer satisfaction
  • Territory Sales Experience
  • Process improvement

Work Experiences

  • Kept track of everything.
  • Solved
  • Answered 3 calls per several months to help customers with their questions and concerns.
  • Invented
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Transported HubSpot to 18 months customer locations.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Managed
  • Double-checked job information to ensure that the correct ink was delivered at each press.
  • Had planned ahead.

Summaries

  • Service-driven
  • Adaptable, tenacious, and capable project manager with over 17 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Press Helper is articulate and driven to succeed.
  • Determined sales and marketing professional with 3 years of experience in system industry.
  • Professional with over 9 years of experience in project management and process improvement initiatives across the enterprise.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Resourceful
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a system position with a forward-thinking organization.

Accomplishments

  • Resolved product issue through consumer testing.
  • Assisted in achieving a Top Performer for exemplary production quality in presswork for 2017, contributing to team accolades and client satisfaction.
  • Reduced product defects by 39% by actively monitoring press operations and implementing corrective measures proactively.
  • Maintained compliance with all safety standards, contributing to 17% reduction in workplace incidents during two years.
  • Collaborated closely with both press and sales departments, ensuring that priority jobs were completed on time, boosting client satisfaction by 43%.
  • Successfully handled production for procedure, ensuring smooth workflow and achieving minimal defect rates during several months.
  • Generated daily production reports, providing accurate data that helped management forecast material needs more effectively.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored and trained 14 new employees in press operation methods, enhancing team skill sets and operational safety procedures.
  • Contributed to the production of 9 units in 2017, meeting customer demands ahead of schedule with a defective rate of less than 80%.

Affiliations

  • National Institute for Metalworking Skills (NIMS)
  • National Association of Social Workers
  • Occupational Safety and Health Association (OSHA) Certification Member
  • International Printing Machinery Affiliates Group (IPMAG)
  • National Association of Manufacturers (NAM)
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • International Society of Automation (ISA)
  • International Union of Operating Engineers (IUOE)
  • Project Management Institute

Certifications

  • Certified Materials Handling Technician (CMHT), Meridian
  • Cisco Certified Network Associate (CCNA)
  • Certified Food Safety Technician, Harbor & Co.
  • Certified SolidWorks Professional (CSWP) for Technical Drawings
  • Certified Public Accountant (CPA)
  • Certified in Basic Hydraulic and Pneumatic Systems, Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Lean Manufacturing - Harbor & Co.
  • Google Certified Professional Cloud Architect
  • Licensed Printing Operator (LPO), Colorado

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