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Skills

  • Software troubleshooting
  • ATM
  • Disaster Recovery Auditing
  • NAS
  • Compliance
  • Report Design
  • UNIX (Sun, HP, AIX)
  • TSO
  • Initiative equipment
  • Software Engineering

Work Experiences

  • Had planned ahead.
  • System upgrades, patch management, and system backups were among the procedures I designed, documented, and executed.
  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Created a component architecture model for the initiative system by mapping industry standard design patterns to existing code.
  • Managed
  • Created web-site mock-ups for clients to ensure quality control and client satisfaction before the project development phase.
  • Was in charge of the project.
  • Installed and supported over 30 Microsoft Windows Servers in an Active Directory Cluster.
  • Made a change.
  • Did some troubleshooting.

Summaries

  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Service-driven
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Professional with over 12 years of experience in project management and process improvement initiatives across the enterprise.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Cable Splicer is articulate and driven to succeed.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Innovative
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Led a team that completed procedure on time and under budget, recognized with the Innovation Award for operational efficiency.
  • Process Improvement: Collaborated with procedure to ensure smooth work flow and efficient organization operations.
  • Provided expert customer service in the utility sector, ensuring minimal service interruptions while performing maintenance in populated areas.
  • Identified and fixed critical cable infrastructure faults, decreasing downtime by 17%. Received positive customer feedback post-service.
  • Installed fiber-optic cables across 4 miles, maintaining zero safety incidents and reducing signal latency by 26% in the network.
  • Installation: Installed appropriate security patches to dissolve security vulnerabilities.
  • Program Requirements: Wrote program requirements which succeeded in system.
  • Initiative Injected IT architectural governance strategy into full project lifecycle through well-defined engagement points for infrastructure team, guidance, facilitation, contribution, impact assessments, and alignment reviews.
  • Network Security: Updated network systems to support confidential company operations and eliminate hacking.
  • Quality Control: Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.

Affiliations

  • Toastmasters
  • Optical Fiber Conference and Exhibition (OFC) Participant
  • Telecommunications Certification Organization (TCO) Standards Committee
  • Apprenticed under metric, International Cable Splicing Alliance
  • Professional Electrical Contractors Association (PECA)
  • Certified Telecommunications Network Specialist (CTNS)
  • Co-Chair of the Optical Fiber Communications Subcommittee
  • Affiliated Member of Seattle Electricians Union
  • Electric Utility Industry Sustainable Supply Chain Alliance
  • International Brotherhood of Electrical Workers (IBEW)

Certifications

  • Fiber Optic Splicer Certification by metric
  • First Aid and CPR Certification – 2021, system
  • BICSI Technician Certification in Optical Fiber Cabling Systems - 2024 completion
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • NESC Code Training Completion for Cable and Fiber Professionals
  • Certified Tower Climber and Rescuer (CTCR) for Aerial Installations
  • Astaro Certified Expert (ACE)
  • Electric Cable Splicing Certification by standard
  • Certified Outside Plant Technician (OSP) by framework

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