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Skills

  • Healthcare Workflow Streamlining
  • Data entry
  • Patient consultation
  • Interdepartmental communication
  • Clinical documentation improvement (CDI)
  • Medical Software Proficiency (Microsoft Excel)
  • ICD-9 forms
  • Strong clinical judgment
  • Chronic disease management
  • Regulatory compliance (HIPAA)

Work Experiences

  • Provided critical-ill patients with a skilled, timely, and level-headed emergency response.
  • Avoided unnecessary labor costs.
  • Automated the collection of daily nursing reports.
  • Acted quickly in situations that threatened the unit's safety and security, implementing crisis prevention interventions to control and de-escalate the situation.
  • Gave patients, families, and caregivers information on diagnosis and prognosis, treatment options, disease process and management, and lifestyle choices.
  • Oversaw and managed 9 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Achieved a 13% reduction in system downtimes.
  • Assisted in creating and launching a new patient intake process, improving data collection efficiency by 19% and reducing wait time.
  • Provided excellent care to patients with a variety of diagnoses and oversaw their treatment from start to finish.
  • Achieved this reduction over a two years period.

Summaries

  • Achieved results in just 8 months.
  • Registered Nurse, Illinois Board-Certified, with 3 years of experience providing high-quality care to patients in program and framework care units.
  • Experienced nurse with demonstrated clinical knowledge, natural interpersonal skills, and technical abilities.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Achieved a 56% reduction in patient readmission rates.
  • Back Office Nurse is a multi-talented Back Office Nurse who is consistently rewarded for planning and operational improvements.
  • Adept at coordinating patient information flow.
  • With expert healthcare knowledge, clear verbal and written communication skills, and sound clinical judgment, this person is team-oriented and dependable.
  • Achieved a 17% decrease in wait times.
  • Within Healthcare, senior Back Office Nurse and outstanding performer in cross-functional collaboration and process improvement.

Accomplishments

  • Chaired an initiative to streamline insurance verification, reducing denied claims by 48% and expediting approvals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led clinical process improvement initiatives that reduced procedural wait times by 44%, enhancing patient satisfaction scores.
  • Directed problem-solving initiatives for patient complaints, reducing patient filing errors by 56% and improving overall office efficiency.
  • Collaborated with team of 5 in the development of framework.
  • Resolved product issue through consumer testing.
  • Spearheaded document management improvements, reducing retrieval time by 68% and lowering overall storage requirements.
  • Documented and resolved category which led to standard.
  • Developed a real-time patient monitoring system with IT, resulting in a 70% reduction in manual tracking efforts.
  • Facilitated monthly review meetings to assess patient progress, helping to reduce hospital readmission rates by 73%.

Affiliations

  • Freemason
  • Lions Club
  • National Council of State Boards of Nursing (NCSBN)
  • International Council of Nurses
  • National Institute for Occupational Safety and Health (NIOSH)
  • American Health Information Management Association (AHIMA)
  • Society of Women Engineers
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Project Management Institute
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Certified Healthcare Access Associate (CHAA)
  • Certified Outpatient Coder (COC)
  • Certified Registered Nurse (RN License) - Colorado
  • Certified Professional in Patient Safety (CPPS)
  • Post-Acute Care Management Certification
  • Certified Medical-Surgical Registered Nurse (CMSRN)

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