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Skills

  • Relationship development
  • Communications
  • Interpersonal and written communication
  • Budgets
  • Business operations
  • Pricing tool development
  • HAZMAT knowledge
  • Clerical support
  • Data analysis
  • MS Office

Work Experiences

  • Hard floors were scuffed, top-coated, buffed, and varnished by me.
  • Answered an average of 13 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Addressed staff absenteeism.
  • Cleaned specialty spaces like chemistry laboratories with safe solvents to keep them clean.
  • Assigned special cleaning tasks for large events.
  • Achieved a 62% reduction in waste.
  • Audited cleaning procedures and made recommendations that improved efficiency and decreased task time by 75%.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Oversaw inventory supplies, including method and system products, and submitted lists to Lead Housekeeper for items that needed to be reordered right away.

Summaries

  • Available to work nights, weekends, and holidays and fluent in Japanese and Portuguese.
  • Clear understanding of strategic planning and data analysis as well as strategic planning training.
  • To achieve and maintain high client satisfaction, adept at efficiently completing tasks in an independent or team-based manner.
  • Inspection, inventory, and supply management expertise, as well as organizing laundry services.
  • Strengths in performance reporting and cross-functional collaboration backed up by Miscellaneous training.
  • Lead Housekeeper is a personable, self-motivated team player who pays close attention to detail.
  • Design and development of successful standard embedded software applications in the past.
  • Lead Housekeeper is a multi-talented Lead Housekeeper who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Quick learner with a strong desire to contribute to dynamic teams.

Accomplishments

  • Enhanced communication between housekeeping and front desk, resulting in a 67% increase in room availability and faster check-in times.
  • Reorganized storage areas to improve the accessibility of cleaning supplies, reducing preparation time by 65%.
  • Managed daily housekeeping operations for 10 rooms, consistently meeting Vantage performance benchmarks.
  • Developed and implemented a new chemical storage system in compliance with procedure, leading to zero safety incidents over 6 months.
  • Created a quality control checklist for housekeeping that reduced guest complaints by 40% in one year.
  • Led efforts to achieve Six Sigma for the housekeeping department, enhancing company reputation.
  • Trained team members on safe use of equipment, achieving a 84% reduction in equipment-related incidents.
  • Sourced and tested new cleaning products, increasing cost-savings by 11 over two years.
  • Redesigned cleaning staff schedules to increase efficiency, reducing overtime hours by 66%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Linen Management (ALM)
  • Project Management Institute
  • Institute of Hospitality
  • Certified Executive Housekeeper (CEH) Program
  • Association for Computing Machinery
  • American Institute for Cleaning Sciences (AICS)
  • Council of Hotel and Restaurant Trainers (CHART)
  • Eco-Friendly Housekeeping Certification Program
  • Association for Supply Chain Management (APICS)
  • Infection Control Professional Association

Certifications

  • Supervisor, Environmental Services Certification
  • Certified Protection Officer (CPO)
  • Hospitality Property Management Training Program Certification
  • Certified Laundry and Linen Manager (CLLM) by Association for Linen Management (ALM)
  • Salesforce
  • CompTIA A+ Technician
  • Project Management for Housekeeping and Laundry - procedure
  • Communication Skills in Hospitality Certification
  • Time Management for Housekeeping Supervisors Certificate
  • Cleaning Operations Management Certification

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