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Skills

  • Sales expertise
  • Team training
  • Market research
  • Scheduling understanding
  • Oral and written communication
  • Outbound telephone marketing
  • Upselling and cross-selling
  • Customer rapport
  • Developing local contracts
  • Library expertise

Work Experiences

  • Improved the client organization and goal alignment by automating the initiative contact management system.
  • Created and used process reports to assist leadership in making key decisions and exceeding operational goals.
  • Looked into and resolved strategic issues that affected the operations of initiative and metric.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Increased revenue by 10% by educating customers about business solutions and product offerings.
  • Provided exceptional service to customers, resulting in long-term, profitable relationships.
  • Implemented effective sales techniques and increased product sales to over $11 in the past year.
  • Calculated sales commission for a sales team of 20+ reps.
  • Answered 15 inbound calls per shift and generated quotes for callers by providing product and service information.
  • Used consultative selling techniques to sell auto, home, life, and other insurance products to individuals and affinity groups within my assigned territory.

Summaries

  • Schedule flexibility and the ability to travel up to 14% of the time.
  • Capable of negotiating contracts, forecasting trends, and collaborating with suppliers to improve product quality.
  • Negotiation, planning, and organizational skills are essential.
  • Highly effective at increasing the likelihood of repeat business.
  • Senior advertising executive with a track record of success in account management, team leadership, and promotional management.
  • Computer savvy with excellent communication skills.
  • 17+ years of progressive experience working with system as a hardworking Senior Account Representative.
  • Within Library, senior Technical Sales Representative and outstanding performer in client relations and workflow optimization.
  • Prospecting leads, setting up contracts, and coordinating ads are all skills that an experienced salesperson possesses.
  • Customizing approaches to fit businesses, markets, and target customers is a specialty.

Accomplishments

  • Assisted in re-negotiating contract terms with top clients to align with cost structures, leading to an additional $17 in net profitability.
  • Business Development:: Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in category revenue growth.
  • Resolved complex client issues within the past year, recovering 67% of at-risk accounts and preserving $9 in annual revenue.
  • Utilized category to manage client communications and strategically follow up on leads, shortening the sales cycle by 74%.
  • Product Marketing: Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
  • Expanded customer base by 17% over 18 months in an underdeveloped territory by introducing personalized outreach strategies.
  • Generated and qualified inbound leads, increasing the sales pipeline by 19% and contributing an additional $4 to projected quarterly revenue.
  • Helped close a category sale worth $2, contributing directly to 83% territory sales growth during the 2015 fiscal period.
  • Partnered with marketing to align product messaging and created tailored sales decks that improved client conversion by 50%.
  • Developed pricing strategy that resulted in a 72% increase in deal win rates while maintaining margins above 62%.

Affiliations

  • American Medical Informatics Association
  • Lions Club
  • Business Development Institute (BDI)
  • Association for Computing Machinery
  • National Technical Sales Association (NTSA)
  • Sales Management Association (SMA)
  • Society of Women Engineers
  • National Association of Social Workers
  • TEDx Speaking Contributor - Public Speaking and Leadership Boston
  • Freemason

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • IBM Cloud Sales Foundations
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce Administrator Certification
  • Google Certified Professional Cloud Architect
  • LinkedIn Sales Navigator Certificate

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