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Skills

  • Salesforce proficiency
  • Customer service
  • Client acquisition strategies
  • Territory sales
  • Supervision
  • Client needs assessment
  • Problem resolution
  • Prospecting and networking skills
  • Security systems
  • Post-sales support

Work Experiences

  • Coordinated various duties, including schedules, payments, and allocations between multiple stakeholders while effectively monitoring 14 customer accounts.
  • Conducted interviews with business users in order to gather information on processes and requirements in order to improve the customization of deliverables.
  • Met sales targets, increasing revenue for top accounts by 6% in one year and growing my personal sales portfolio by 9 new accounts.
  • Addressed customer marketing needs by creating and designing ads that promoted advertisers' goods and services.
  • Informed customers about new services and updated their accounts.
  • Encouraged customers to have memorable shopping experiences, which resulted in higher customer retention and loyalty.
  • Created customized sales pitches for clients based on their financial and operational requirements.
  • Finalized Adobe Creative Suite agreements by negotiating prices and setting up contracts.
  • Designed and implemented store displays to boost sales and revenue.
  • Established and serviced 12 accounts in my assigned territory.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Senior Technical Sales Representative with cross-functional collaboration and budget management abilities.
  • Multi-tasking and self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, vendor relations, territory development, and uncovering customer needs in order to deliver solutions.
  • Standard and framework have a proven track record.
  • Offering 16+ years of experience as well as a desire to work in a challenging category position.
  • Six Sigma certified
  • Market research and analysis skills are strong.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Framework, standard, and initiative are all available.
  • Increases revenue by identifying new markets and expanding existing accounts.

Accomplishments

  • Provided on-site technical training for ServiceNow, resulting in a 82% improvement in product adoption and usage among enterprise clients.
  • Collaborated with product management to tailor solutions based on client feedback, leading to an increase in product adoption by 74%.
  • Customized product proposals and technical specifications for high-profile clients, contributing to a 20% increase in enterprise-level contracts.
  • Established a new workflow to prioritize and triage incoming leads, reducing lead response time by 31% and increasing conversions.
  • Leveraged technical sales skills to influence product roadmap decisions, introducing key features that resulted in a 72% uptick in customer satisfaction.
  • Served as the lead liaison between the sales and engineering team to streamline product queries, reducing response time by 23%.
  • Facilitated interactive product webinars for prospective clients, contributing to an increase in lead engagement by 84%.
  • Exceeded annual sales targets by consistently achieving 44% of quota for 2017, resulting in recognition with Employee of the Year.
  • Achieved 30% year-over-year sales growth by implementing tailored customer engagement strategies and enhancing product demonstration techniques.
  • Optimized the RFP/RFQ process, which resulted in successful acquisition of contracts worth over $16 from key enterprise stakeholders.

Affiliations

  • Completed Executive Sales Negotiations Program at category, 2023
  • Co-Chair, Regional Technology Sales Networking Group, 2019-Present
  • Certificate in Advanced Contract Negotiations from Cedar Works, 2017
  • Completed certification in B2B Selling Strategies and Analytics from framework, 2015
  • Advanced Sales Tactics Course by category, 2023
  • Alumni, Technology Sales Leadership Development Program from Vantage, 2017
  • Certified Professional Sales Person (CPSP) through the National Association of Sales Professionals (NASP), 2015
  • Participant, National Sales Competition for Technical Solutions sponsored by procedure, 2017
  • Speaker and Attendee, Annual Cross-Functional Sales Leadership Conference, 2019
  • Founding Member, Austin Chapter of Technology Sales Professionals Network, 2022-Present

Certifications

  • Certified Inside Sales Professional (CISP) by the American Association of Inside Sales Professionals
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Lean Six Sigma Green Belt Certification
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Sandler Sales Advanced Negotiations and Consultative Selling Certification
  • Certified Sales Professional (CSP) by The National Association of Sales Professionals
  • HubSpot Sales Software Certification
  • First Aid/CPR

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