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Skills

  • Quality control measures
  • Team building
  • Customer service
  • Team training and development
  • Leather punching
  • Customer satisfaction improvement
  • First Aid/CPR
  • Project organization
  • Foot traffic maximization
  • Quality assurance

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Looked for industry trends on social media and through online sources.
  • Achieved results within 4 months.
  • Analyzed sales performance reports to realign focus on underperforming shoe categories, resulting in a 25% sales uplift.
  • Achieved President's Club for exemplary customer service.
  • Selected materials for each shoe component based on the needs, desires, and inventory availability of the client.
  • Worked with clients to determine their specific needs and assisted them in selecting materials that were both functional and stylish.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Answered 16 calls per 18 months to help customers with their questions and concerns.
  • Oversaw the delivery of program project by category team, which resulted in standard.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 56% customer complaint resolution.
  • Accomplished Shoe Specialist recognized for achieving Employee of the Year through advanced upselling techniques and optimizing customer satisfaction by 33%.
  • Adept at reducing stock discrepancies.
  • Adept at leading sales teams.
  • Achieved results over 6 months.
  • Achieved Excellence Award for exemplary leadership.
  • Accomplished Shoe Specialist.
  • Achieved over 3 accessory sales.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Reduced the return rate of shoes by 58% through accurate sizing consultations and customer education on care/maintenance.
  • Engaged in community-based marketing efforts, partnering with local fitness clubs to promote comfort sports shoes, increasing that category's sales by 81%.
  • Exceeded personal sales quotas by 43% through effective product knowledge, upselling, and client consultations.
  • Optimized customer inquiry response time by 39%, resulting in improved overall store efficiency and client satisfaction.
  • Documented and resolved standard which led to framework.
  • Collaborated with team of 17 in the development of program.
  • Developed and maintained a client database of 16 high-spending customers, ensuring personalized outreach and post-purchase follow-ups that increased customer loyalty.
  • Assisted 13 customers daily with shoe fittings, enhancing customer satisfaction scores by implementing personalized recommendation strategies.
  • Directed inventory restocking and seasonal markdown processes, effectively reducing overstock by 81% and contributing to smoother end-of-season transitions.
  • Implemented new floor layouts and merchandising strategies that increased daily sales conversion rate by 47%.

Affiliations

  • Advanced Retail Stock Management Program
  • Fashion Buying and Merchandising Certification
  • Professional Association of Retail Stock Planners
  • Retail Sales Leadership Certification Program
  • Fashion Footwear Startups Networking Group
  • Curation and Merchandising Workshop
  • Visual Merchandising Alliance
  • International Retail Footwear Leadership Seminar
  • Association for Computing Machinery
  • International Association of Administrative Professionals

Certifications

  • Salesforce
  • Customer Relationship Management (CRM) Certification - SAP
  • Footwear Store Operations and Staffing Certification
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Footwear Innovation & Manufacturing Trends Certification - Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)

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