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Skills

  • Safety measures
  • Excel in initiative
  • Positive learning process
  • Front desk operations
  • Kennel cleaning and sanitizing methods
  • Vendor interaction
  • Weekly Payroll
  • Business Development
  • Brand success
  • Marketing

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Improved locomotive material expense tracking by 8%.
  • On-site training was provided by me.
  • Started it.
  • Invented
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Got better.

Summaries

  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a metric position with a forward-thinking organization.
  • Professional with over 9 years of experience in project management and process improvement initiatives across the enterprise.
  • Pragmatic
  • Experience working in industry positions at luxury resorts where client satisfaction is paramount.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Dependable
  • Deadline-driven
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Resourceful

Accomplishments

  • Worked closely with the sales team to cross-promote hotel services, increasing package sales by 8 over two years.
  • Led a process improvement initiative that reduced guest check-in times by 66%, significantly enhancing operational efficiency.
  • Recommended process changes based on guest feedback, leading to a 27% increase in repeat bookings.
  • Managed the successful launch of a new, streamlined guest check-out system, which reduced check-out times by 75%.
  • Consistently exceeded monthly sales goals for premium guest amenities, contributing to 77% of the overall revenue.
  • Received Employee of the Year for outstanding customer service after successfully resolving 12 challenging guest complaints in 2018.
  • Spearheaded process changes based on performance reviews and data analysis, improving key metrics such as metric by 48%.
  • Collaborated with team of 5 in the development of procedure.
  • Handled an average of 15 guest inquiries per day during peak seasons, maintaining a response time that led to a 18% improvement in guest satisfaction.
  • Resolved product issue through consumer testing.

Affiliations

  • Frontline Customer Service Certification (via Meridian)
  • American Society of Safety Professionals
  • National Concierge Association (NCA)
  • Customer Experience Professionals Association (CXPA)
  • Professional Convention Management Association (PCMA)
  • International Live Events Association (ILEA)
  • International Society of Hotel & Real Estate Investors (ISHREI)
  • Certified Guest Service Professional (CGSP) via AHLEI
  • Association of Professional Travel Organizers (APTO)
  • National Retail Federation - Frontline Engagement Certification

Certifications

  • CompTIA A+ Technician
  • Certified Front Desk Representative (CFDR) – American Hotel & Lodging Educational Institute
  • SalesForce Hospitality Specialist Certification - category
  • Hospitality Financial Leadership Training - Harbor & Co.
  • Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • VIP Guest Management Training - Lakeside Partners, 2022
  • CompTIA Security+

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