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Skills

  • Database query optimization
  • Relationship development
  • MS Office
  • Communications
  • Infrastructure migration planning
  • Performance monitoring and tuning
  • Operational improvement
  • Business rules configuration in Siebel
  • Business analysis
  • Production issue diagnosis and resolution

Work Experiences

  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Planned and implemented program system hardware and software upgrades, which resulted in procedure.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved near zero data loss incidents over the last 9 months.
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Configured and maintained Siebel Servers.
  • Achieved reduction over two years.
  • Achieved a 28% improvement in system uptime.
  • Corrected production issues across Siebel applications.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • In large-scale distributed network environments, certified in Scrum Master and ITIL for 6 years.
  • Completed projects within budget.
  • Broad knowledge of Siebel Enterprise management.
  • Siebel Administrator is a multi-talented Siebel Administrator who is consistently rewarded for planning and operational improvements.
  • Advanced system functionality.
  • Achieved zero post-upgrade incidents.
  • Automated critical backup procedures.
  • Achieved $16 annual savings.
  • Large-scale software deployments, network buildouts, and data security have all been highlights of my career.
  • Consistently enhanced system performance.

Accomplishments

  • Led successful implementation of Siebel security policies, ensuring full compliance with procedure requirements.
  • Collaborated with cross-functional teams to integrate Siebel CRM with payment gateways, streamlining transaction workflows and improving accuracy by 59%.
  • Coordinated with development teams to deploy Siebel CRM enhancements, ensuring seamless integration and reducing post-launch issues by 47%.
  • Implemented comprehensive release management strategies for Siebel applications, reducing rollback incidents by 17% over 6 months.
  • Collaborated with team of 4 in the development of system.
  • Configured Siebel security protocols in alignment with process, reducing security risks by 37% and passing all security audits.
  • Assumed a leadership role in data cleansing and deduplication efforts across Siebel CRM instances, improving data integrity by 40%.
  • Resolved product issue through consumer testing.
  • Developed Siebel-specific scripts in standard to automate repetitive administrative tasks, increasing operational efficiency by 82%.
  • Conducted regular performance audits of Siebel CRM instances, leading to improvements in user access speed by 17% across 16 locations.

Affiliations

  • Information Systems Audit and Control Association (ISACA)
  • Information Systems Security Association (ISSA)
  • Association of Information Technology Professionals (AITP)
  • Certified ScrumMaster (CSM) – Membership since 2023
  • Jaycees
  • Association for Computing Machinery
  • Society of Women Engineers
  • Project Management Professional (PMP) Membership
  • International Association of Administrative Professionals
  • Rotary International

Certifications

  • Certified Systems Architect Microsoft Excel
  • CompTIA Cloud+ 2020
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Oracle Siebel CRM Applications Implementation Specialist
  • Certified Public Accountant (CPA)
  • Oracle Siebel CRM Applications Technical Certified Specialist
  • Certified ScrumMaster (CSM)
  • Microsoft Certified: SQL Server Database Administrator
  • ITIL Managing Across the Lifecycle (MALC) Certification

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