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Skills

  • Regulatory compliance
  • Team management
  • Budgets
  • Configuration management tools (e.g., Ansible)
  • MS Office
  • First Aid/CPR
  • Business operations
  • Incident Management and Escalation
  • Operational improvement
  • Customer service

Work Experiences

  • Came in 17% under budget.
  • Automated recurring tasks.
  • Collaborated with program customers to determine their needs and deliver procedure service.
  • Collaborated with 2 teams.
  • Oversaw the delivery of initiative project by process team, which resulted in category.
  • Customized the Siebel front-end interface.
  • Configured and maintained Siebel Gateway.
  • Achieved results in 3 regions.
  • Configured and maintained Siebel Enterprise.
  • Automated recurring tasks such as database backups and instance monitoring, saving 17 hours of manual work per month.

Summaries

  • Boosted system scalability.
  • Adaptable Siebel Administrator with a penchant for optimizing system infrastructure and automating critical backup procedures, saving crucial work hours while improving system resilience.
  • Broad knowledge of Siebel Enterprise management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Certified Siebel Administrator skilled in scripting automation using Shell and Perl, driving efficiency in repetitive processes and freeing up resources for more strategic initiatives.
  • Configured Gateway Server effectively.
  • Continuous contributions above and beyond the call of duty have marked my progress.
  • Consistently reduced support tickets by 19%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Automated routine maintenance tasks.

Accomplishments

  • Decreased data synchronization errors between Siebel CRM and system by 78% through in-depth data mapping and validation processes.
  • Developed Siebel-specific scripts in standard to automate repetitive administrative tasks, increasing operational efficiency by 82%.
  • Assumed a leadership role in data cleansing and deduplication efforts across Siebel CRM instances, improving data integrity by 40%.
  • Resolved product issue through consumer testing.
  • Worked with third-party vendors to ensure successful Siebel integration with external applications, increasing data synchronization success rate by 64%.
  • Collaborated with team of 4 in the development of system.
  • Integrated Siebel CRM with HubSpot, streamlining interdepartmental communication and reducing data redundancy by 83% across 15 business units.
  • Led integration of Siebel Tools with version control systems such as Git, facilitating seamless code management and reducing merge conflicts by 21%.
  • Mentored junior administrators on essential Siebel tools and best practices, increasing overall admin task efficiency by 32%.
  • Automated daily backup processes for Siebel databases using program, improving data recovery response time by 69%.

Affiliations

  • Project Management Professional (PMP) Membership
  • Database Administrators Association
  • Cloud Security Alliance (CSA)
  • Freemason
  • Technology Professionals of America (TPA)
  • CompTIA Association of IT Professionals (Portland)
  • American Society for Quality (ASQ) IT Special Interest Group
  • AngelList Siebel CRM Professionals Network
  • Microsoft Partner Network for CRM
  • Oracle Developer Community

Certifications

  • Certified Data Management Professional (CDMP)
  • Project Management Professional (PMP)
  • Certified Systems Architect Microsoft Excel
  • Amazon Web Services (AWS) Certified Solutions Architect – Professional
  • ITIL Managing Across the Lifecycle (MALC) Certification
  • Certified Information Technology Infrastructure Library (ITIL) Expert
  • ServSafe
  • ITIL Foundation Certificate in IT Service Management
  • Siebel Siebel 8 Consultant Certified Expert
  • Certified Business Analysis Professional (CBAP)

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