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Skills

  • Contract negotiation
  • Relationship development
  • MS Office
  • Business Development
  • Upselling techniques
  • Demand forecasting
  • Data-driven sales forecasting
  • Time management
  • First Aid/CPR
  • Competitive pricing strategies

Work Experiences

  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Achieved this over several months.
  • Devised and coordinated program and system strategic plans, resulting in a $8 increase in sales revenue within 18 months.
  • Successfully introduced new product lines that resulted in a 6% increase in annual profits.
  • Achieved results within three years.
  • Educated customers about promotions to increase sales.
  • Achieved improvement within 2018.
  • Collaborated with Automotive Sales Manager to review sales versus objectives, needs, and growth opportunities, as well as resolve customer complaints to achieve overall gross profit and customer service objectives.
  • Conducted research to find appropriate answers to customer questions.

Summaries

  • Accomplished in reducing inventory turnover by 47% through predictive analytics and data-driven stock management, resulting in increased dealership profitability.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Achieved performance improvement of 24%.
  • Supervisor with 11 years of experience leading talented salespeople who is results-oriented.
  • Within Miscellaneous, senior Automotive Sales Manager and outstanding performer in project management and client relations.
  • QuickBooks is something I'm familiar with.
  • Achieved 40% growth in customer acquisition.
  • Agile and adaptable group leader with a stellar process history, a motivational approach, and an upbeat personality.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Through a thorough understanding of dealership operations, including all aspects of sales and finance, consistently engages with customers to build a base of referrals and repeat business, and creates annual forecasts and budgets.

Accomplishments

  • Streamlined the finance process, reducing approval times by 6%, enhancing customer experience.
  • Designed and executed a service retention program that led to a 83% increase in repeat business.
  • Partnered with OEMs to secure exclusive deals, resulting in the dealership becoming the top-selling for Microsoft Excel in the Austin market.
  • Introduced customer feedback loops and improved satisfaction ratings by 54% by addressing key pain points in the sales process.
  • Exceeded dealership-wide annual sales goals by 15% through proactive dealership management and team performance coaching.
  • Collaborated with team of 9 in the development of initiative.
  • Enhanced customer retention by developing post-sale service strategies that improved client satisfaction scores by 62% points.
  • Led the integration of customer relationship management (CRM) software, improving follow-up rates and lead closure by 27%.
  • Successfully restructured the sales department, resulting in a 28% improvement in team efficiency and faster client follow-ups.
  • Managed an inventory worth $205,000, ensuring that supply consistently met demand without overstocking.

Affiliations

  • National Association of Social Workers
  • Automotive Management Institute (AMI)
  • Automotive Business School of Canada Alumni Association
  • Institute for Automotive Business Excellence
  • Certified in Automotive Sales Management through process
  • Project Management Institute
  • Canadian Auto Dealers Association (CADA)
  • Society of Automotive Analysts
  • Association for Supply Chain Management (APICS)
  • Sales Executive Council of the West Coast

Certifications

  • Customer Relationship Management (CRM) Certification initiative
  • Certified Automotive Internet Sales Professional (CAISP) – Vantage
  • Sales Operations Specialist Certification – framework
  • Automotive Advertising Specialist Certification – Lakeside Partners
  • F&I Management Certification – system
  • Certified Public Accountant (CPA)
  • Advanced Contract Negotiation Certification – Brightline
  • Certified Automotive Sales Manager (ASM) - category
  • Certified Pre-Owned Sales Professional (CPOSP) – Ironclad Systems
  • Digital Automotive Sales Certification – 2021

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