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Skills

  • Software Development Life Cycle (SDLC)
  • MS Office
  • Functional and non-functional testing
  • Operations monitoring
  • Cross-functional team collaboration
  • Team leadership and supervision
  • Sampling protocols
  • Documentation and QA Framework Implementation
  • Agile Methodologies (Adobe Creative Suite)
  • Framework equipment

Work Experiences

  • Adjusted quality checks dynamically.
  • Achieved a defect rate of less than 35%.
  • Interpreted test results by comparing them to established specifications and control limits, and then made recommendations about whether or not the data should be released.
  • Certification obtained in Raleigh.
  • Developed and audited practices, programs, and reporting system metrics for maximum efficiency.
  • Analyzed materials, components, and products that were in the process of being made as well as those that were finished.
  • Gathered and organized test data in preparation for the creation and analysis of reports.
  • Addressed customer feedback.
  • Inspected SAP and compared it to industry standards to meet regulatory requirements.
  • Achieved a global product defect rate decrease of 82%.

Summaries

  • Achieved favorable user feedback.
  • Within Customer Service, senior Quality Analyst Lead and outstanding performer in process improvement and project management.
  • Achieved first CPA for the company.
  • Collaborated closely with development teams.
  • Achieved 29% improvement in user satisfaction.
  • Boosted team performance through mentorship and training.
  • Accomplished in mentoring junior analysts.
  • Quality Control Analyst with experience in both qualitative and quantitative analysis techniques.
  • Achieved reduced test cycle times by 75% for HubSpot.
  • Quality Analyst Lead with 18 years of successful process improvement and project management experience.

Accomplishments

  • Reviewed and updated legacy test cases for compliance with new regulatory standards, avoiding potential fines of $18 and ensuring smooth product rollout.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and maintained risk-based test strategy ensuring high-risk areas received deeper testing, reducing critical production issues by 45% over 2017.
  • Introduced AI-driven testing tools that lead to a 83% increase in test case efficiency and 38% faster defect resolution in one year.
  • Developed test management plans integrating SAP with development pipelines for up-to-date test cases tracking and syncing, improving team collaboration.
  • Collaborated with developers to improve test case coverage on key features, raising test coverage from 49% to 46% within 2 months.
  • Established KPIs for defect prioritization, boosting team productivity by 74% and aligning it with broader organizational goals.
  • Led cross-functional workshops with development and marketing teams to refine QA processes, accelerating delivery timelines by 69% while maintaining production quality.
  • Improved test execution efficiency by automating stakeholder engagement on QuickBooks, reducing time spent on redundant testing by 68% per cycle.
  • Reduced production systems downtime by detecting and resolving issues in test environments before live migration, saving company 42% on operational costs.

Affiliations

  • Quality Assurance Leadership Network
  • Member of International Software Benchmarking Standards Group (ISBSG)
  • Board Member for Internal Quality Assurance Council
  • Sigma Council Regional Chapter Member
  • International Association of Administrative Professionals
  • Software Process Improvement Network (SPIN) Membership
  • Society of Human Resource Management
  • Speaker at Quality Assurance World Congress 2020
  • Six Sigma Green Belt Certification from Cedar Works
  • Project Management Institute

Certifications

  • Certified in Production and Inventory Management (CPIM) – APICS
  • Performance Testing Specialist system
  • Certified ISO/IEC 27001 Lead Auditor
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Six Sigma Black Belt
  • Automated Testing Tools Specialist (HubSpot)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Software Quality Engineer (CSQE)

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