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Skills

  • Problem resolution
  • Customer service
  • Data interpretation
  • First Aid/CPR
  • Test script development
  • Bug Tracking (ServiceNow)
  • Equipment calibration
  • Continuous process improvement
  • Business operations
  • MS Office

Work Experiences

  • Achieved a test cycle time reduction of 17%.
  • Interpreted test results by comparing them to established specifications and control limits, and then made recommendations about whether or not the data should be released.
  • Acted as the escalation point for critical production issues, leading to faster issue resolution and reducing system downtime by 71%.
  • Collaborated with client stakeholders.
  • Collaborated closely with the development team to enforce coding standards and testing guidelines, reducing software rollbacks by 4 per release cycle.
  • Certification obtained in Raleigh.
  • Provided project updates and consultation as a liaison between quality control and other departments and contractors.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
  • Completed data capture forms, equipment logbooks, and inventory forms as part of the testing procedures documentation.
  • Achieved zero non-conformances in external audits.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strong experience collecting and analyzing quality metrics as well as making recommendations for process and quality improvement.
  • Adept at managing cross-functional teams.
  • Avoided penalties of up to $3.
  • Achieved results within 2 months.
  • Clear understanding of vendor management and risk assessment as well as client relations training.
  • Accomplished in mentoring junior analysts.
  • Experienced Quality Control Analyst with a track record of using hands-on inspections, testing methods, and data analysis to improve products and procedures.
  • Quality Control Analyst with 2 years of experience in the Customer Service industry.
  • Proven experience working directly in QA and QC functions in the system industry, with a strong understanding of general practices.

Accomplishments

  • Collaborated with developers to improve test case coverage on key features, raising test coverage from 49% to 46% within 2 months.
  • Identified gaps in existing test cases and implemented new automated regression tests, resulting in a 77% reduction in production bugs in 2016.
  • Automated user acceptance tests for critical user flows, leading to 64% reduction in human error during final acceptance phases.
  • Designed and launched automated testing for APIs on QuickBooks platform, increasing overall software reliability by 73%
  • Coordinated across multiple teams to ensure seamless integration testing for a release cycle, reducing post-release integration issues by 82%.
  • Introduced AI-driven testing tools that lead to a 83% increase in test case efficiency and 38% faster defect resolution in one year.
  • Established KPIs for defect prioritization, boosting team productivity by 74% and aligning it with broader organizational goals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with dev teams using QuickBooks for effective bug tracking, improving overall bug resolution times by 63%.
  • Led cross-functional workshops with development and marketing teams to refine QA processes, accelerating delivery timelines by 69% while maintaining production quality.

Affiliations

  • International Quality Federation (IQF) - Member
  • Rotary International
  • Member of International Software Benchmarking Standards Group (ISBSG)
  • Agile Alliance Professional Membership
  • Software Process Improvement Network (SPIN) Membership
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • Quality Assurance Leadership Network
  • American Medical Informatics Association
  • Six Sigma Green Belt Certification from Cedar Works
  • Association for Supply Chain Management (APICS)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • CompTIA Network+
  • Risk Management Framework (RMF) Certification
  • Certified Scrum Product Owner (CSPO)
  • International Register of Certificated Auditors (IRCA) Lead Auditor
  • Certified Quality Improvement Associate (CQIA)
  • Certified Professional in Software Testing (CPT)
  • CompTIA Security+

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