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Skills

  • Excel in standard
  • Safety standards
  • Procedure equipment
  • Proficiency in strategic planning
  • Contract negotiation/review/drafting
  • Time management skills
  • Budgets
  • Process improvement
  • Kennel cleaning and sanitizing methods
  • OSHA guidelines

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Had an excellent attendance record and was always on time for work.
  • Answered an average of 14 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Entered data into the Adobe Creative Suite system, including payments, account information, and call logs.
  • Looked for industry trends on social media and through online sources.
  • Kept track of labor hours, inventory usage, and equipment histories by documenting and filing records of repair work and maintenance.
  • Oversaw the delivery of method project by procedure team, which resulted in program.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Started two key partnerships that resulted in a 54% increase in revenue.

Summaries

  • Certified Mobile Mechanic with 8 years of experience.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Certified Mobile Mechanic with 11 years of experience performing on-site diagnostics and repairs, achieving a 98% customer satisfaction rate and streamlining vehicle service operations.
  • Troubleshooting, preventive maintenance, and repair of program and system equipment.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Certified in OSHA.
  • Customer-focused Sales Representative with 13 years of experience solving problems for clients.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Expert at overhauling farm machinery to save money and extend the life of the machine.

Accomplishments

  • Documented and resolved process which led to initiative.
  • Demonstrated exceptional diagnostic ability in initiative, maintaining a defect resolution rate above 30% within the first inspection.
  • Increased
  • Guided
  • Initiated
  • Monitored
  • Prepared
  • Improved fleet performance by introducing a routine servicing schedule, lowering the frequency of breakdowns by 37%.
  • Identified
  • Trained

Affiliations

  • Motor & Equipment Manufacturers Association (MEMA) - Industry Forums
  • International Council of Nurses
  • International Automotive Technicians Network (iATN) - Participating Member
  • International Warehouse Logistics Association (IWLA) Affiliation
  • Heavy Duty Repair Forum (HDRF) Member
  • Jaycees
  • Automotive Science and Engineering Association (ASEA) Accreditation
  • National Tooling & Machining Association (NTMA) - Leadership Program Participant
  • Society of Women Engineers
  • Association of Information Technology Professionals

Certifications

  • Association for Project Management (APM)
  • DOT Certified Mechanic for Commercial Vehicles
  • Certificate of Completion in Fleet Management Operations
  • EPA Section 609 Certification for Automotive Air Conditioning
  • Tire Industry Association (TIA) Tire Service Training
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Mobile Heavy Equipment Mechanic Safety Certification
  • Project Management Professional (PMP)

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