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Skills

  • Communications
  • MS Office
  • Regulatory compliance
  • Team management
  • Employment assistance program coordination
  • Multi-disciplinary collaboration
  • Community resource mapping
  • Recordkeeping software (Adobe Creative Suite)
  • Audit preparation and follow-up
  • Family relationship building

Work Experiences

  • Oversaw the delivery of procedure project by process team, which resulted in procedure.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Achieved a 75% approval rate for job assistance programs.
  • Achieved a 23% improvement in family satisfaction scores.
  • Advocated for resident rights at policy meetings.
  • Achievement recognized in 2024.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Had an excellent attendance record and was always on time for work.
  • Achieved results over the past year.

Summaries

  • Achieved a 40% improvement in team efficiency.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in budget management and strategic planning backed up by Community and Public Service training.
  • Collaborative professional experienced in care meetings.
  • Recognized on a regular basis for outstanding performance and contributions to the Community and Public Service industry's success.
  • Residential Support Specialist is a multi-talented Residential Support Specialist who is consistently rewarded for planning and operational improvements.
  • Achieved a 21% reduction in emergency interventions.
  • Achieved a 66% resident dispute resolution rate.
  • Compassionate and dedicated Residential Support Specialist with over 11 years of experience providing emotional and behavioral support to residents, resulting in a 55% reduction in behavioral incidents.
  • Within Community and Public Service, senior Residential Support Specialist and outstanding performer in team leadership and budget management.

Accomplishments

  • Investigated and resolved 6 resident grievances, boosting overall program reputation and trust by 35%.
  • Conducted motivational interviewing sessions with residents, contributing to a 21% improvement in goal-setting and completion.
  • Secured funding through grant applications for special resident programs, adding an additional $9 for therapeutic group sessions.
  • Resolved product issue through consumer testing.
  • Led cultural competency workshops for staff, resulting in a reduction of cross-cultural misunderstandings and service delivery errors by 43%.
  • Developed and implemented resident-focused engagement programs, increasing participation by 26% within 4 months.
  • Reduced operational costs by 10 per month through renegotiation of service contracts and optimizing supplier relationships.
  • Trained and mentored 9 new support staff, resulting in a 75% improvement in staff consistency and adherence to safety protocols.
  • Designed and led therapeutic group workshops, increasing attendance in mental health programming by 81%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Dual Diagnosis Training conducted by Summit Group
  • Recipient of 2020 Residential Care Excellence Award
  • Certified Professional in Social Work through NASW 2022
  • International Association for Trauma Professionals (IATP)
  • Mental Health First Aid USA Trainer
  • International Council of Nurses
  • National Association of Therapeutic Schools and Programs (NATSAP)
  • International Association of Administrative Professionals
  • Project Management Institute
  • Council for Accreditation of Counseling and Related Educational Programs (CACREP)

Certifications

  • Certified Housing Specialist (CHS)
  • SHRM Certified Professional (SHRM-CP)
  • Adult Protective Services (APS) Certification Arizona
  • Certified Manager of Housing (CMH)
  • Nonviolent Crisis Intervention (NCI) Certified
  • Medication Administration Training (MAT) Cedar Works
  • Certified Nurse Assistant (CNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Certified Residential Specialist (CRS)

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