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Skills

  • Health and safety regulation compliance
  • Security monitoring
  • Cash flow audit compliance
  • Loss prevention
  • Cash drawer balancing
  • Merchandise restocking
  • Coin counting
  • Conflict Resolution with Customers
  • Collaboration with front and back-house teams
  • Credit and cash transactions

Work Experiences

  • Handled category product returns professionally and quickly to maintain customer satisfaction.
  • Cooked a variety of foods, including category, metric, and framework.
  • Washed and sanitized dishes after each use to protect customers.
  • Processed all sales transactions accurately and quickly to avoid long customer wait times.
  • Restocked silverware, straws, napkins, and condiments at Columbus.
  • Learned how to use a computer system called a point-of-service (POS) to take orders automatically.
  • Answered questions and demonstrated features of various products to help customers buy more.
  • Took calls from customers and answered them to help them with their questions and program orders.
  • Was in charge of operating procedure equipment that lifted and transported stock.
  • Taught new team members how to operate the cash register, stock procedures, and provide customer service.

Summaries

  • Multitasker with a track record of meeting team and customer needs effectively.
  • Reliable Food and Beverage Cashier with 2 years of customer service and cash register experience.
  • Motivated Food and Beverage Cashier with 4 years of experience providing outstanding service and sales support in method environments.
  • Taking customer orders while ensuring prompt and accurate service is a plus.
  • Excellent understanding of proper safety precautions and sanitary procedures.
  • When assisting customers with special requests, they are courteous.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • To ensure timely delivery, adept at recording and monitoring customer orders.
  • With 17 years of experience as a driven cashier and metric stocker.
  • Food and Beverage Cashier is a talented Food and Beverage Cashier with 16 years of food service experience.

Accomplishments

  • Effectively explained menu options and promotions, leading to a 70% increase in sales of daily specials.
  • Contributed to an initiative that cut service wait times by 38% during peak hours, greatly improving the guest experience.
  • Trained 9 new cashiers on efficient handling of transactions and on standard customer service practices.
  • Recommended the integration of contactless payment methods, reducing transaction time per customer by 68%.
  • Assisted in boosting catering sales by providing excellent service and ensuring timely order processing for events.
  • Initiated a stock tracking system for consumable inventory that reduced product waste by 49% over one year.
  • Effectively operated multiple POS systems consecutively across 5 registers, ensuring customer orders were processed in a timely manner.
  • Managed cash register accuracy and reconciled till at shift end with a 74% error-free record across 12 shifts.
  • Collaborated with kitchen staff to streamline order processing, decreasing wait times by 6 minutes during rush periods.
  • Decreased transaction re-runs on POS system by 55% through efficient training sessions on system utilization.

Affiliations

  • Member, International Food and Beverage Association (IFBA) – Networking and knowledge sharing on industry trends, including customer service best practices and menu promotion techniques.
  • Participant, Barista Skills Development Certification, 2015, mastering specialty beverage-making techniques for upselling and enhanced menu offerings.
  • Certified Point of Sale (POS) Expert, 2024, reducing service delays and improving transaction flow at high-volume counters and registers.
  • Participant, Course on Sales and Upselling Techniques for F&B 2015, gaining strategies to exceed sales expectations through beverage and side promotions.
  • Certified Cashier Specialist, Adobe Creative Suite, mastering advanced handling of large invoice processing for catering and banquet services.
  • Member, Catering Sales Association – Networking and educational resources on handling complex catering orders and managing client expectations.
  • Certified in Inventory and Supply Chain Management 2015 – Advanced coursework on optimizing catering supply costs and minimizing waste.
  • Affiliate, Quick Service Restaurant Leadership Council (QSRLC) – Focus on driving innovations in quick-service efficiency and speed-of-service transactions.
  • Attendee, 2019 Food & Beverage Technology Expo – Specialized in learning the latest advancements in point-of-sale systems, mobile payment solutions, and customer loyalty apps.
  • Participant, 2024 Restaurant Leadership Conference – Focused on innovations in customer service, payment technology, and menu development.

Certifications

  • Retail Inventory Management Training and Certification - Northwind, 2022
  • Retail Food Safety Certification Denver, 2017
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Aramark Food Safety and Sanitation Certification 2018
  • Food Service Customer Relations Certification Harbor & Co., 2020
  • First Aid/CPR
  • SAP Certified Application Associate
  • CompTIA Network+
  • Customer Service Excellence Certification (CSEC) - Chicago, 2020

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