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Skills

  • Event planning and execution
  • MS Office
  • Problem resolution
  • Interviewing skills
  • Board and stakeholder reporting
  • Multicultural youth engagement
  • Team building
  • Process improvement
  • Crisis Intervention and Support
  • Onsite facility tours

Work Experiences

  • Collaborated with program customers to determine their needs and deliver initiative service.
  • Contributed over 13 volunteer hours to local initiatives.
  • Achieved a 70% decrease in behavioral issues.
  • Applied practices across all youth development programs.
  • Achieved results within one year.
  • Coordinated annual community youth fairs in Phoenix, providing educational resources to over 2 local families and increasing program visibility.
  • Authored a youth behavior management handbook.
  • Contributed to increased innovation.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Educated families and members of the community about domestic violence and its effects on children.

Summaries

  • Achieved a 53% increase in youth program retention rates.
  • Committed to reducing disruptive behaviors.
  • Within Miscellaneous, senior Youth Development Director and outstanding performer in workflow optimization and data analysis.
  • Strengths in process improvement and quality assurance backed up by Miscellaneous training.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Community service programs that are coordinated to meet the needs of system.
  • Fluency in both Portuguese and French.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Compassionate and dedicated advocate for youth mental health, leading initiatives that supported over 4 youth and their families while securing Outstanding Service Award for excellence.
  • Clear understanding of workflow optimization and data analysis as well as workflow optimization training.

Accomplishments

  • Successfully planned and executed fundraising campaigns, surpassing goals by 33% and generating additional resources for program expansion.
  • Collaborated with team of 10 in the development of framework.
  • Reorganized program structure post-pandemic to accommodate virtual learning and interactions with 8 youth, maintaining participation levels.
  • Led a comprehensive needs assessment to identify gaps in local youth services, informing a countywide strategy that closed 10 critical service gaps.
  • Spearheaded the development of a digital platform to track youth development milestones, improving program accountability and reporting accuracy by 42%.
  • Collaborated with the marketing team to create a branded online presence for youth programs, resulting in a 25% uptick in digital engagement and registrations.
  • Incorporated trauma-informed care training for all staff, improving the quality of interaction with youth and showing a 18% reduction in critical incidents.
  • Participated in multi-agency coalition meetings to address systemic barriers facing youth, helping form action plans that achieved metric for 10 participants.
  • Organized and facilitated annual youth leadership summits, with participation from 11 youth leaders across Phoenix, raising awareness on community issues.
  • Implemented data-driven program improvements based on youth participant feedback, resulting in a 42% increase in user satisfaction.

Affiliations

  • Association for Experiential Education (AEE)
  • American Camp Association (ACA)
  • Freemason
  • International Council of Nurses
  • American Marketing Association
  • National Mentoring Partnership
  • National Association for Family, School, and Community Engagement
  • Association for Computing Machinery
  • Project Management Institute
  • Big Brothers Big Sisters of America Professional Network

Certifications

  • Social and Emotional Learning (SEL) Facilitator Certification - system
  • Project Management Professional (PMP)
  • CPR and First Aid Certification - American Red Cross
  • CLAS Standards in Youth Services Training – U.S. Department of Health & Human Services
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified School Social Work Specialist (C-SSWS) - system
  • Certified Youth Sports Administrator (CYSA) – system
  • Cisco Certified Network Associate (CCNA)
  • Grant Writing Certification - framework

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