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Skills

  • Guest satisfaction improvement strategies
  • Multilingual communication skills
  • Supply chain optimization
  • Training program development
  • Employee performance evaluation
  • Quality assurance in housekeeping operations
  • Supervision
  • Operational improvement
  • Relationship development
  • Project management for large-scale cleaning initiatives

Work Experiences

  • Oversaw the delivery of standard project by initiative team, which resulted in standard.
  • Achieved cost reductions of 36%.
  • Achieved CPA during inspections.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with other departments to create streamlined processes that reduced room turn-around time by 46% in peak season.
  • Achieved ITIL.
  • Achieved results throughout 18 months.
  • Implemented preventive maintenance practices and followed equipment guidelines to reduce downtime.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved Innovation Award for outstanding service.

Summaries

  • Senior Housekeeping Supervisor with 4 years of successful process improvement and cross-functional collaboration experience.
  • Collaborated with multiple departments to ensure VIP rooms were always prepared on time, contributing to a 76% increase in guest satisfaction during major events.
  • Collaborated with multiple departments.
  • Expert at reducing production downtime through proper planning, inspection, and troubleshooting.
  • Contributed to a 61% increase in guest satisfaction.
  • Clear understanding of performance reporting and risk assessment as well as performance reporting training.
  • Cost-conscious leader, consistently cutting cleaning supply expenses by $4 per quarter while maintaining high-quality service delivery.
  • Committed to improving workplace safety and reducing risks through improved safety training.
  • Quality-focused Maintenance Specialist with 4 years of supervisory experience.
  • Achieved a 79% improvement in room cleanliness scores.

Accomplishments

  • Coordinated housecleaning for special VIP guest arrangements, ensuring all requests were met accurately and promptly, resulting in framework.
  • Improved housekeeping team efficiency metrics by implementing the use of standard, reducing downtime by 44%.
  • Resolved product issue through consumer testing.
  • Partnered with other department heads to roll out property-wide cleanliness initiatives, increasing overall guest satisfaction by 53% based on feedback surveys.
  • Slashed guest recovery times in response to complaints by refining issue escalation processes, increasing positive feedback by 60%.
  • Implemented housekeeping documentation protocols, reducing guest complaint resolution time by 79% and boosting overall customer satisfaction.
  • Identified inefficiencies in laundry operations and restructured processes, reducing overall laundry turnaround time by 19%.
  • Developed a comprehensive housekeeping training program, decreasing average room turnover time by 29% over a 18 months.
  • Led daily team briefings to prioritize tasks and ensure seamless operations, helping the department achieve or exceed KPIs for consecutive quarters.
  • Introduced a reward and recognition program for housekeeping staff, resulting in a measurable 61% improvement in employee morale and retention over the past year.

Affiliations

  • Certified Executive Housekeeper (CEH) Program
  • National Apartment Association (NAA)
  • International Hospitality Housekeepers Association
  • American Society of Safety Professionals
  • Hospitality Financial and Technology Professionals (HFTP)
  • Hospitality Services Emergency Preparedness Group
  • Environmental Health and Safety Association
  • National Environmental Health Association (NEHA)
  • World Hospitality Alliance
  • Certified Hospitality Housekeeping Executive (CHHE)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Professional Supervisor Certificate - Cleaning Management Institute (CMI)
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute (AHLEI)
  • Professional Housekeeping Safety Certification - Occupational Safety and Health Administration (OSHA)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Emergency Response and Preparedness in Hospitality - Harbor & Co.
  • Certified Public Accountant (CPA)
  • First Aid/Basic Life Support (BLS) Certified - 2015
  • Certified Professional in Hospitality (CPH) - Ironclad Systems

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