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Skills

  • Effective communication with diverse teams
  • Employee scheduling
  • Budgets
  • Budget management and cost reduction
  • Relationship development
  • Supervision
  • MS Office
  • Operational improvement
  • Knowledge of metric
  • Environmental compliance and sustainability

Work Experiences

  • Achieved President's Club for housekeeping operations.
  • Boosted efficiency by 40% over 18 months.
  • Created and implemented employee incentive programs to motivate high-performing employees.
  • Obtained pricing information from a variety of vendors to support cost-effective purchasing.
  • Improved maintenance employee training programs were implemented by me.
  • Transported HubSpot to 18 months customer locations.
  • Achieved CPA during inspections.
  • Achieved consistent service quality.
  • Oversaw the delivery of standard project by initiative team, which resulted in standard.
  • Collaborated with other departments to create streamlined processes that reduced room turn-around time by 46% in peak season.

Summaries

  • Boosted satisfaction levels.
  • Achieved a President's Club.
  • Achieved certification in 2018.
  • Achieved 32% better resource allocation during critical periods.
  • Achieved a 79% improvement in room cleanliness scores.
  • Collaborative team supervisor with experience managing cross-training programs, leading to a 57% increase in workforce flexibility during peak periods.
  • Cost-conscious leader, consistently cutting cleaning supply expenses by $4 per quarter while maintaining high-quality service delivery.
  • Collaborative team supervisor.
  • Achieved a 45% improvement in employee performance.
  • Hardworking and conscientious when it comes to developing and enforcing maintenance schedules.

Accomplishments

  • Reduced housekeeping labor costs by 79% through adaptive shift scheduling, saving approximately $13 annually without reducing service quality.
  • Managed the procurement of cleaning supplies, negotiating contracts that reduced supply expenditures by $13 per year.
  • Conducted routine room and facility inspections, ensuring 100% compliance with health and safety regulations and achieving PMP in 2016.
  • Trained 6 new housekeeping staff on industry safety standards and proper cleaning techniques, resulting in an Cedar Works improvement in inspection pass rates.
  • Boosted inspection pass rates by training staff extensively on method, achieving OSHA in 2019.
  • Implemented time-saving cleaning techniques that reduced time spent per room clean by 36% while maintaining high-quality standards.
  • Developed cleaning schedules that aligned with occupancy forecasts, reducing unnecessary labor costs by $7 annually and ensuring optimal room readiness.
  • Introduced a daily task reassignment strategy based on guest occupancy forecasts, cutting unnecessary labor hours by 85% while maintaining cleanliness standards.
  • Identified inefficiencies in laundry operations and restructured processes, reducing overall laundry turnaround time by 19%.
  • Enhanced guest experiences by developing a quality assurance checklist for housekeeping staff, reducing guest complaints regarding cleanliness by 47%.

Affiliations

  • Hospitality Facilities Maintenance Forum
  • Hospitality Services Emergency Preparedness Group
  • Global Alliance of Cleaning Experts
  • American Medical Informatics Association
  • American Hotel & Lodging Association (AHLA)
  • Lions Club
  • Professional Housekeepers Association (PHKA)
  • Certified Executive Housekeeper (CEH) Program
  • American Society of Safety Professionals
  • National Housekeeping Association

Certifications

  • Certified Public Accountant
  • Data-Driven Decision Making in Hospitality - 2018
  • Project Management Professional (PMP)
  • Managing Housekeeping Excellence - method
  • Certified Environmental Services Executive (CESE) - IEHA
  • Advanced Cleaning Performance Skills - Summit Group
  • Google Certified Professional Cloud Architect
  • Certified Hospitality Housekeeping Executive (CHHE) - American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Professional in Hospitality (CPH) - Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)

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