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Skills

  • Schedule management
  • Budgets
  • Regulatory compliance
  • Client Check-in Process Management
  • Time management
  • MS Office
  • Meeting planning
  • Cross-functional team collaboration
  • Operational improvement
  • Customer service

Work Experiences

  • Was in charge of 8 household employees, contractors, and vendors.
  • Went grocery shopping on a regular basis to keep the house stocked with necessities.
  • Achieved results within 2 months.
  • Assisted in the development of spa opening protocols.
  • Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
  • Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines.
  • Planned and organized domestic and international travel, including flights, car service, and restaurant reservations.
  • Achieved 40% growth in sales during off-peak periods.
  • Assisted patients with daily activities such as dressing, grooming, bathing, and toileting.
  • Did laundry, dusting, dishwashing, and vacuuming, among other things.

Summaries

  • Friendly and personable, with a keen eye for detail.
  • Several years of experience assisting executives in high-stress, high-profile positions.
  • Working with children and the elderly is a strength, as is anticipating and responding to client needs.
  • Recognized for her ability to provide patients with unrivaled emotional and physical support.
  • Personal Assistant who is efficient and detail-oriented and has a proven track record of initiative and accuracy.
  • Highly organized when it comes to completing multiple tasks at the same time.
  • Appointment, medication, and household management training.
  • Within Miscellaneous, senior Spa Hostess and outstanding performer in team leadership and client relations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in budget management and cross-functional collaboration backed up by Miscellaneous training.

Accomplishments

  • Collaborated with therapists and suppliers to track and manage inventory, decreasing out-of-stock occurrences by 84% over several months.
  • Spearheaded staff collaboration efforts, tightening internal communication and improving the overall spa check-in process efficiency by 53%.
  • Developed efficient daily spa opening and closing protocols, contributing to a 35% reduction in preparation time while maintaining facility readiness.
  • Participated in the rollout of a new spa menu, providing input that resulted in a 61% increase in menu item sales over three years.
  • Collaborated with therapists and reception to ensure treatment room preparedness, resulting in zero customer complaints in 2018.
  • Utilized Microsoft Word to standardize spa service protocols, reducing staff error rates by 16% through consistent documentation.
  • Coordinated with estheticians to handle back-to-back treatment appointments, ensuring no delay in service delivery for 2 consecutive months.
  • Collaborated with team of 4 in the development of system.
  • Documented and resolved framework which led to metric.
  • Partnered with housekeeping and maintenance teams to ensure spa facilities maintained a Six Sigma standard of cleanliness and hygiene.

Affiliations

  • Completed PMP through International Spa Association's Professional Development Program
  • International Spa Association (ISPA)
  • Association of Professional Estheticians and Spa Therapists (APEST)
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • National Association of Social Workers
  • Lions Club
  • Active member of Spa & Wellness Professionals International (SWPI)
  • Certified Hospitality Supervisor (CHS) through the Educational Institute of AHLEI
  • Member of the Global Wellness Summit Community

Certifications

  • Sales & Upselling Techniques in the Wellness Industry by Lakeside Partners
  • Certification in Luxury Hospitality Management by initiative or Harbor & Co.
  • Conflict Resolution & Mediation Certification by Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Business of Spas Training Certificate by Leading Spas of Canada
  • Certified Public Accountant
  • Certificate in Spa Operations Management by Brightline
  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Guest Service Professional (CGSP) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Event Planning & Coordination Certificate by method

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