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Skills

  • Customer Relationship Management (CRM)
  • Business continuity planning
  • Insurance billing
  • Process improvement
  • Cost analysis and savings
  • Schedule management
  • First Aid/CPR
  • Communications
  • Program management
  • Supply chain optimization

Work Experiences

  • Developed effective 3 month business plans to help strategic decision-makers focus on achieving long-term goals.
  • Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.
  • Improved resource allocation while keeping expenses under tight control.
  • Framework and metric incidents were reported to Business Program Manager for assistance and resolution.
  • Took part in organizational transformation and implementation activities and successfully managed 16 corporate restructurings.
  • Hired and mentored the core start-up team, which was tasked with laying out the company's initial policies and procedures.
  • Increased sales revenue by 11% with $9 in new annual sales.
  • Devised and implemented effective sales strategies that resulted in the team's monthly sales goals for Adobe Creative Suite being exceeded.
  • Accelerated time-to-productivity.
  • Oversaw a successful turnaround that resulted in the elimination of over $14 in debt in three years.

Summaries

  • Business Program Manager with 11 years of experience in operations management, directing metric and framework daily activities.
  • Results-oriented Miscellaneous professional with client relations, project management, and budget management strengths.
  • Offering team leadership and process improvement, meticulous leader and strategic planner with broad managerial acumen.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Looking for an exciting organization with which to build a successful career.
  • Business Program Manager is a determined Business Program Manager with excellent customer service skills.
  • Motivating leader who has built and managed method teams in the past.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Six Sigma certified

Accomplishments

  • Revamped program management processes, reducing project turnaround time by 35%, while improving workflow efficiency and overall team productivity.
  • Established and communicated program goals that aligned with organizational objectives, resulting in 71% faster decision-making across executive tiers.
  • Implemented an organization-wide, KPI-based performance evaluation system, leading to a 79% improvement in employee performance across key business units.
  • Facilitated the seamless integration of SAP into operational processes, resulting in a 78% increase in operational productivity and resource allocation.
  • Developed workflows that adhered to GDPR and other regulatory standards, ensuring compliance and minimizing risk of penalties in international markets.
  • Improved internal compliance procedures, ensuring that regulatory standards across 11 regions were consistently met, mitigating potential legal risks for the firm.
  • Led capacity planning and constructed scalable workload models, boosting team efficiency by 53% without increasing personnel costs.
  • Initiated a compliance audit framework, ensuring adherence to initiative, achieving 100% compliance during method in 2022.
  • Resolved interdepartmental conflicts by developing and refining communication protocols, reducing resolution time for internal disputes by 24%.
  • Streamlined communication between 16 global teams, resulting in a 40% increase in collaboration and knowledge sharing across multiple functions.

Affiliations

  • Active Member of the Project Management Institute (PMI) since 2020, holding a PMP® Certification to enhance project and program management skills.
  • Contributor at the International Institute of Business Analysis (IIBA) since 2022, focusing on aligning business goals with stakeholder expectations.
  • Former President of standard Business Leaders Society, driving leadership initiatives in business strategy and program performance among students.
  • Member of the Conflict Resolution Network (CRN), applying expert techniques in mitigating stakeholder and team conflicts to ensure smooth program execution.
  • Mentored 15 emerging professionals through the Association for Talent Development (ATD), enhancing team growth and leadership in program roles.
  • Collaborated with the Risk Management Society (RIMS) to integrate risk mitigation strategies into program execution for superior risk-adjusted outcomes.
  • Graduate of the Business Operations Leadership Program at standard, receiving specialized training in business operations, risk management, and process improvement.
  • Alumnus of process holding an MBA with a specialty in Operations or Project Management, building advanced skills in business strategy and leadership.
  • Member of the International Association of Business Process Management Professionals (ABPMP) to promote process improvement and workflow optimization.
  • Certified Member of the Scrum Alliance, utilizing Agile practices to streamline program implementation and deliver iterative improvements.

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Business and Financial Modeling - Wharton Business School
  • Microsoft Certified: Azure Fundamentals - Beacon Labs
  • Project Management Professional (PMP)
  • Business Strategy Specialization - Coursera metric
  • Risk Management Professional (RMP) - method
  • Certified Agile Project Manager (IAPM) - International Association of Project Managers
  • Certificate in Business Process Management - Cedar Works
  • Data Analytics for Business Vantage

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