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Skills

  • Revenue forecasting
  • Excellent multi-tasker
  • Account management
  • Stakeholder management
  • Cheerful and energetic
  • Proficient in MS Office
  • Loss prevention
  • Payment processing
  • Receiving support
  • Flexible schedule

Work Experiences

  • Used a POS system to itemize and total the purchases of 12 customers.
  • Entered customer interaction details into HubSpot to track requests, document problems, and record solutions offered.
  • Kept a perfect attendance record for 11 months.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Ensure that customers and internal departments are properly communicated with.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Customer service training processes were implemented and developed by me.
  • Kept the procedure and process areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Summaries

  • In all types of situations, able to remain calm and focused.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Dedicated to meeting and exceeding category objectives through effective communication and standard abilities.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Dependable, self-motivated, and looking to apply my experience to a initiative role.
  • Tableau expert with 10 years of experience in related roles.
  • Product Consultant with extensive customer service and support experience.
  • Bring extensive high-call volume experience working with standard consumers spanning 2 years.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Product Consultant who is focused on the customer and has a high level of self-assurance when meeting new people.

Accomplishments

  • Established and streamlined feedback loops between customers and the product development team, enhancing design improvements based on user feedback and decreasing issue reports by 26%.
  • Initiated cross-departmental collaboration for product innovation, driving a revenue increase of 56% through expanded feature sets.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved status as one of 6 top sales performers in the region comprised of 9 stores.
  • Collaborated with cross-functional teams (engineering, sales, customer support) to launch a new feature set, increasing client engagement by 20% within two years.
  • Developed and executed comprehensive go-to-market strategy for ServiceNow, resulting in a 65% increase in initial customer adoption.
  • Managed post-release customer satisfaction surveys and feedback mechanisms, resulting in a 80% boost in NPS (Net Promoter Score).
  • Delivered insightful presentations to C-level executives outlining key product enhancements, securing additional resources for future development.
  • Assisted in the creation of customer personas by analyzing feedback loops, influencing product decisions that led to 77% improved user alignment.
  • Revamped the client onboarding program, reducing time-to-value for enterprises by 45% and increasing overall satisfaction scores.

Affiliations

  • International Association of Administrative Professionals
  • Freemason
  • American Marketing Association (AMA)
  • SaaSOptics User Group
  • Certified Scrum Product Owner (CSPO)
  • Society for Technical Communication (STC)
  • Business Relationship Management Institute (BRMI)
  • Startup Leadership Program (SLP)
  • National Association of Social Workers
  • Society of Women Engineers

Certifications

  • Google Cloud Product Management Certification - 2019
  • Project Management Professional (PMP)
  • Product-Led Growth Certification - 2022
  • Customer Success Manager Certifications Program (CSM) - process - 2016
  • Microsoft Certified Systems Engineer (MCSE)
  • Google UX Design Professional Certificate - 2016
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Certified Customer Experience Professional (CCXP) – 2022
  • Certified Global Business Professional (NASBITE CGBP) - 2022

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