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Skills

  • Advocacy in multi-agency meetings
  • Client transition planning
  • Project organization
  • Communication with families and caregivers
  • Problem resolution
  • Rehabilitation treatment planning
  • First Aid/CPR
  • Behavioral intervention and modification
  • Caregiver training and retention strategies
  • Client advocacy for housing and funding

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Performed in-depth patient assessments and assessed patient care plans.
  • Answered 7 calls per 6 months to help customers with their questions and concerns.
  • Adjusted care plans accordingly.
  • Assessed and identified special needs clients for customized assistive devices, ensuring their autonomy in daily living tasks.
  • Collaborated with multi-disciplinary teams.
  • Assisted clients in distress.
  • Achieved a 22% success rate in improving daily living skills.
  • Transported SAP to 6 months customer locations.
  • Solved process issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved 40% client participation.
  • Committed to advancing professional standards in supported living.
  • Advocated for clients.
  • Background in person-centered care.
  • Over a 6-year career history, excellent communication and time management have been demonstrated.
  • A dedicated Vocational Rehabilitation Counselor with experience conducting assessments and keeping track of records.
  • Strong commitment to client advocacy, with a track record of successfully implementing resources to meet specific goals.
  • Supported Living Coach with 12 years of successful client relations and risk assessment experience.
  • Within Miscellaneous, senior Supported Living Coach and outstanding performer in data analysis and workflow optimization.
  • Achieved measurable improvements in client independence.

Accomplishments

  • Collaborated with therapists and medical staff to adjust individual care plans, leading to a 30% improvement in client-reported life satisfaction.
  • Monitored and updated life management plans for a caseload of 7 clients, achieving 60% compliance with state care standards.
  • Led a caseload of 11 adults through supported employment services, resulting in 54% job placement success rate.
  • Collaborated with team of 5 in the development of program.
  • Provided mental health support through weekly check-ins, enhancing client well-being and reducing signs of distress by 74%.
  • Implemented new communication strategies for non-verbal clients, improving their ability to express preferences in daily living activities by 67% in client report ratings.
  • Researched and developed mental health literacy training for parents that increased family involvement in care plans by 77%.
  • Advocated for client benefits and funding, securing over $51,000 in financial assistance for housing and medical needs.
  • Coached a caseload of 12 adults with disabilities, facilitating goal-setting that resulted in 79% of clients achieving their individualized targets.
  • Facilitated client self-advocacy workshops for 7 clients, leading to 29% increase in personal goal attainment.

Affiliations

  • National Supported Living Network
  • Independent Living Research Utilization (ILRU) Network
  • American Society of Safety Professionals
  • Accredited Case Manager (ACM) Certification
  • International Rehabilitation Forum (IRF)
  • National Association of State Directors of Developmental Disabilities Services (NASDDDS)
  • Council for Exceptional Children (CEC)
  • International Alliance of Carer Organizations (IACO)
  • Freemason
  • American College of Healthcare Executives (ACHE)

Certifications

  • Certified Positive Behavioral Support (PBS) Facilitator by The Association for Positive Behavior Support
  • Certified Case Manager (CCM) by Commission for Case Manager Certification (CCMC)
  • Certified Residential Care Administrator (CRCA) by National Association for Regulatory Administration (NARA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Home Care Manager (CHCM) by the National Association for Home Care & Hospice (NAHC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Certified Community Integration Specialist by Association of Community Rehabilitation Educators (ACRE)
  • First Aid and CPR Certification by American Red Cross 2022
  • Certified Elder Care Coordinator by Life Care Planning Law Firms Association (LCPLFA)

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