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Skills

  • Proficiency in portable scanners
  • Territory Sales Experience
  • Interpersonal communication skills
  • Cross-functional team collaboration
  • Accounts payable/receivable
  • Complaint resolution
  • Residential customer service
  • Defensive Driving
  • Residential customers
  • Cargo handling

Work Experiences

  • Assisted in testing and refining usage of automated package lockers, resulting in smoother customer pick-ups and reducing wait times by 31%.
  • Provided change of address cards and other postal forms when necessary.
  • Organized and cased mail in the designated route's delivery sequence.
  • Achieved zero incidents.
  • Assessed heavy load routes and made recommendations to redistribute mail volume, enhancing efficiency by 9 hours per week.
  • Interacted with customers in a friendly manner and offered to assist with mail-related issues.
  • Directly interacted with customers in a pleasant manner while remaining professional at all times.
  • Achieved 2% delivery accuracy.
  • Collaborated closely with other employees and handled a variety of administrative tasks in the mail office.
  • Contributed to elevated customer service scores.

Summaries

  • Commercial and residential customers are served by a pragmatic mail carrier with 7 years of experience.
  • Dedicated to learning, growing, and succeeding in Government.
  • 10 years in risk assessment and budget management are included in the background.
  • Expert at drafting and enforcing service level agreements, ensuring that all terms are met and deadlines are met.
  • Self-motivated City Carrier with experience sorting and distributing mail along assigned routes.
  • Strengths in performance reporting and team leadership backed up by Government training.
  • Committed to providing excellent service and seeking out ways to improve processes.
  • City Carrier with 4 years of successful risk assessment and vendor management experience.
  • Self-motivated hard worker who approaches all mail duties with enthusiasm and vigor.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Identified
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Business Development: Initiated two key partnerships which resulted in method revenue growth.
  • Reduced
  • Advised
  • Trained
  • Increased
  • Recommended
  • Ensured
  • Guided

Affiliations

  • American Marketing Association
  • Municipal Traffic Safety Partnership Advocate - Took part in initiatives aimed at improving road and pedestrian safety impacting city carriers.
  • Customer Relations/B2B Advisory Council Member - Actively contributed toward improving the communication between USPS and local businesses.
  • Annual USPS Carrier Conference Attendee - Participated in national discussions on postal system advancements, customer service innovations, and role-specific concerns.
  • Advanced Vehicle Maintenance Certification 2017 - Stay updated on best practices for regular fleet vehicle maintenance and safety checks.
  • Regional Bike Messenger Advocacy Association Member - Supported campaigns promoting eco-friendly transport alternatives for parcel deliveries.
  • Community Engagement Representative with Boston - Recognized for contributions to maintaining high standards of postal service and community interaction.
  • Freemason
  • Automated Locker Usage Committee Participant - Assisted in optimizing the customer package pickup experience using technology innovations.
  • National Association of Social Workers

Certifications

  • Certification in Bulk Mail Processing & Distribution
  • First Aid/CPR Certified
  • USPS City Carrier Academy Certification
  • ServSafe
  • Certification in OSHA
  • USPS Postal Training Certification 2018
  • CompTIA Security+
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)

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