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Skills

  • Customer service excellence
  • Supervision
  • Cash handling and reconciliation
  • MS Office
  • Problem resolution
  • Organization
  • Strategic selling
  • Communications
  • First Aid/CPR
  • Maintaining store security protocols

Work Experiences

  • Achieved results within two years.
  • Helped customers by answering their questions and completing their requests.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Coached a 7-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Achieved ServiceNow sales exceeding forecast.
  • Achieved a 24% boost in availability.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Achieved promotion within one year.

Summaries

  • Shift Key Holder with 9 years of experience supervising employees in category environments.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Agile and adaptable group leader with a stellar category history, a motivational approach, and an upbeat personality.
  • Dedicated to learning, growing, and succeeding in Retail.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Accomplished Key Holder with comprehensive experience in inventory control and resolving supply chain issues, boosting stock availability by 72%. Adept at supporting online order management and reducing customer complaints by 9%
  • Adept at balancing customer demands with operational efficiency.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.

Accomplishments

  • Improved customer retention by training staff in conflict resolution and problem-solving techniques for in-store issues.
  • Utilized problem-solving skills during peak periods to resolve complex transactional issues, ensuring uninterrupted customer service.
  • Maintained 100% accuracy in cash drawer reconciliations and nightly deposits, ensuring no financial discrepancies.
  • Developed and maintained an efficient team schedule, adjusting staffing based on sales trends and foot traffic patterns.
  • Effectively managed cash-related processes, ensuring a 25% accuracy in store cash-handling during each shift.
  • Helped surpass weekly sales target by 82% through creative in-store product placement and customer engagement strategies.
  • Reduced onboarding time for new employees by 12% through the creation of a streamlined training manual.
  • Designed and implemented scheduling procedures that improved shift coverage by 16%, minimizing understaffing.
  • Implemented weekly team briefings to ensure adherence to company standards during high-sales periods, reducing customer complaints by 58%.
  • Enhanced online order processing efficiency by 20% through the refinement of order verification procedures.

Affiliations

  • American Marketing Association (AMA)
  • American Management Association (AMA)
  • Council of Supply Chain Management Professionals (CSCMP)
  • International Council of Nurses
  • Retail Merchandising Professionals Association (RMPA)
  • Society of Workforce Planning Professionals (SWPP)
  • Retail Industry Leaders Association (RILA)
  • Global Supply Chain Council (GSCC)
  • American Sales Association (ASA)
  • Association for Computing Machinery

Certifications

  • Salesforce
  • Certified Inventory Control Specialist
  • POS System Training by standard
  • Certified Retail Sales Professional (CRSP)
  • Retail Data Analytics Certification
  • Leadership and Supervisory Skills Certification from Brightline
  • Retail Strategy and Merchandising Certified Professional
  • Certified Retail Professional (CRP) – 2015 from system
  • Forklift Safety and Operational Certification
  • Certified Key Holder Training by Lakeside Partners

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