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Skills

  • Operational improvement
  • Business operations
  • Proficient in 10-key
  • Fraud prevention and detection
  • Financial analysis aptitude
  • Problem resolution
  • Fraud deterrence tactics
  • Audit Readiness
  • Experian Transact SM
  • Customer satisfaction improvement

Work Experiences

  • Closed escrow accounts averaging $17 in a month while resolving complex title issues to meet tight deadlines.
  • Achieved results within several months.
  • Consistently met monthly escrow goals.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Had an excellent attendance record and was always on time for work.
  • Oversaw the delivery of initiative project by process team, which resulted in category.
  • Conducted careful review processes.
  • Completed 16 property transactions monthly.
  • Looked for industry trends on social media and through online sources.
  • Complied with local, state, and federal regulations.

Summaries

  • Dedicated Escrow Manager with a proven record of managing high-volume real estate transactions and driving team efficiency by 55%. Skilled in cross-functional collaboration and regulatory compliance.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Escrow Manager with extensive experience in banking regulations and procedures.
  • Dedicated Escrow Manager with over 5 years of experience.
  • Within Miscellaneous, senior Escrow Manager and outstanding performer in quality assurance and budget management.
  • Adept at implementing fraud prevention protocols.
  • Costs were consistently reduced while profits were increased.
  • Achieved a $15 revenue increase over two years.
  • Achieved an error reduction of 20%.
  • Accomplished Escrow Manager with extensive knowledge in audit readiness, fraud prevention, and team leadership. Recognized for delivering consistent improvements to escrow processing timelines.

Accomplishments

  • Conducted risk analysis on all escrow transactions above $7, ensuring a 32% reduction in potential legal liabilities.
  • Led a team of 9 escrow officers responsible for over $6 in annual real estate transactions, achieving operational excellence benchmarks.
  • Created advanced escrow reporting dashboards that helped leadership visualize bottlenecks and make data-driven decisions, resulting in an method% performance improvement.
  • Collaborated with team of 18 in the development of category.
  • Tested and integrated new fraud prevention technologies into escrow operations, which resulted in a 47% reduction in fraudulent activity.
  • Automated recurring escrow tasks, resulting in a 20% increase in accuracy and a savings of 13 annually.
  • Provided mentorship and coaching to junior escrow officers, leading to 12 employees being promoted within 18 months.
  • Streamlined escrow fund disbursements, cutting processing times by 26% through enhanced internal controls.
  • Managed all aspects of escrow for 12 high-value commercial real estate transactions, totaling over $8.
  • Drove client satisfaction to 52% by resolving escalated disputes within the past year, earning recognition from company leadership.

Affiliations

  • Industry Speaker, Annual National Title and Escrow Convention
  • Certified Funds Specialist (CFS) – Escrow Focus Group
  • Project Management Institute
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Association of Title Professionals in Austin
  • Association of Information Technology Professionals
  • Charter Member, National Escrow Training Institute
  • Affiliate Member, Mortgage Bankers Association (MBA)

Certifications

  • Certified Public Accountant
  • Certified Real Estate Title Examiner (CRETE) – Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • American Escrow Association Certification – American Escrow Association
  • Certified Paralegal (CP) – National Association of Legal Assistants (NALA)
  • Certified Compliance Professional (CCP) - Lakeside Partners
  • ServSafe
  • Escrow Officer License – method
  • Certified Private Banking Professional (CPBP) – Northwind
  • Certified Mortgage Planning Specialist (CMPS) – program

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