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Skills

  • Adept at computer drawing
  • Unit level computers
  • Computer simulations
  • Computer systems knowledge
  • HDI Desktop Support Technician
  • Computer literacy
  • Computer-aided drafting (CAD)
  • Computer systems efficiency
  • Experience conducting computerized testing
  • Computer competencies

Work Experiences

  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Built a custom RAID configuration for Summit Group, preventing data loss and boosting the reliability of mission-critical systems.
  • Achieved a 72% reduction in security breaches.
  • Configured and installed software systems for new start-ups.
  • Collaborated with vendors.
  • Regularly backed up company data and was successful in recovering critical information following malware attacks.
  • Collaborated with vendors to cut hardware replacement lead time by 15%, boosting efficiency in ServiceNow repair services.
  • Assisted businesses after cybersecurity incidents.
  • Kept track of running systems and entered commands to troubleshoot issues like standard and procedure.
  • Built 6 custom-built computers.

Summaries

  • Specializes in framework and program product troubleshooting.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Clear understanding of data analysis and workflow optimization as well as client relations training.
  • Power BI expert and SAP user.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Highly skilled at showing employees how to use software features.
  • Achieved a 44% reduction in system failures.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Permissions, filters, and file sharing are all skills she possesses.

Accomplishments

  • Integrated security protocols such as Microsoft Excel into client infrastructure, minimizing risks of malware attacks by 73%.
  • Managed cloud migration for 14 end users, reducing server maintenance costs by $16 annually.
  • Recommended and installed energy-efficient hardware components, contributing to annual energy savings of $3 for multiple small business clients.
  • Documented and resolved process which led to procedure.
  • Redesigned network configurations for multiple offices, improving connectivity speed and reducing latency by 30% %.
  • Developed a customized malware detection and antivirus removal system, which reduced the incidence of malware threats by 42% %.
  • Installed and configured backup systems for data centers, successfully improving redundancy and ensuring data recovery timelines met SLAs.
  • Collaborated with system administrators to implement cross-platform data sharing solutions, increasing team productivity by 66% %.
  • Provided remote and on-site troubleshooting for 13 workstations, achieving a 64% improvement in system uptime.
  • Supported 13 small businesses by creating tailored IT solutions, resulting in improved operational efficiency and lower maintenance costs.

Affiliations

  • American Marketing Association
  • National Security Agency (NSA) Centers of Academic Excellence in Cybersecurity
  • Institute of Electrical and Electronics Engineers (IEEE) Computer Society
  • Society of Information Management (SIM)
  • Help Desk Institute (HDI) Certification Advisory Board
  • Wi-Fi Alliance
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Project Management Institute
  • International Society for Technology in Education (ISTE)

Certifications

  • EC-Council Certified Network Defender (CND)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified: Azure Fundamentals
  • VMware Certified Technical Associate (VCTA)
  • First Aid/CPR Certified
  • Red Hat Certified System Administrator (RHCSA)
  • Certified Ethical Hacker (CEH)
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Microsoft Certified: Azure Administrator Associate
  • CompTIA A+ Certification

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