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Skills

  • Time management
  • Customer complaint resolution
  • Amusement operations
  • Issue resolution
  • Inventory control and management
  • Facility inspections and maintenance
  • Effective communication skills
  • Customer service excellence
  • Conflict resolution in high-pressure environments
  • Business operations

Work Experiences

  • Achieved optimal stock levels for the Pro Shop at Austin.
  • Assisted patrons by directing them to various areas of the facility, as well as specific events and landmarks.
  • Collaborated with marketing team.
  • Achieved a 64% reduction in stock shortages.
  • Served guests with a cheerful, helpful demeanor in order to create positive, lasting impressions.
  • Assisted patrons with unloading and loading to stay in compliance with safety regulations.
  • Worked with colleagues to provide consistent service and encourage customer retention.
  • Went to all of the available trainings to improve my customer service and category skills.
  • Lowered safety bars and secured riders in accordance with the attraction's specifications.
  • Achieved sales increase over program.

Summaries

  • Pleasant Recreation Attendant who is dedicated to providing excellent customer service.
  • Golf Operations Assistant with a passion for providing positive experiences to guests of all ages.
  • Golf Operations Assistant who is self-motivated and has a track record of achieving positive outcomes for all guests.
  • Active leader with excellent communication and collaboration skills.
  • Looking forward to taking on a new challenge with a successful team.
  • To ensure smooth operations, skilled at ride loading and unloading is required.
  • Knowledge of HubSpot in depth, as well as strategic planning and performance reporting abilities.
  • Excellent workplace focus and multitasking abilities.
  • Multilingual and fluent in Japanese and Spanish, with a strong grasp of cultural differences.
  • Ability to recognize metric issues and integrate procedure solutions to achieve metric.

Accomplishments

  • Developed a series of instructional workshops that resulted in increased guest satisfaction, with a 60% return customer rate.
  • Designed and conducted junior golf outreach programs, leading to a 29% increase in junior membership registrations.
  • Implemented a course scheduling solution using QuickBooks, leading to a 35% reduction in overbooking and scheduling conflicts.
  • Led a team in preparing the course for a high-profile tournament, earning recognition from management for maintaining a 20% on-time delivery of logistical needs.
  • Assisted with Pro Shop inventory management, leading to a 75% increase in inventory turnover and reducing stock shortages.
  • Trained and mentored a team of 10 new golf staff members, improving operational efficiency by 61%, and reducing onboarding time by 14 weeks.
  • Assisted in developing a quarterly report on operations, leading to optimized roster scheduling and reducing labor costs by 80%
  • Trained staff members on new safety protocols, resulting in a 18% reduction in course-related accidents over 2019.
  • Worked closely with facility maintenance to ensure all golf carts were operational and ready for use, minimizing downtime by 24%.
  • Improved internal coordination by standardizing procedures for tournament setup, cutting preparation times by 76% hours on average.

Affiliations

  • Member, International Association of Golf Tour Operators (IAGTO) - Collaborated with other golf professionals to network and plan high-value golf outings and tournaments.
  • Mentorship Program, metric - Mentored new professionals entering the golf operations field, providing guidance on enhancing operational efficiency.
  • Student Member, American Golf Industry Coalition - Networked with industry experts and participated in webinars focused on golf course operations and sustainability.
  • Member, Golf Operations and Tournament Assistant Association (GOTAA) - Engaged with peers in best practices for large event operations and budgeting strategies.
  • Volunteer, First Tee Program - Supported youth golf educational initiatives to foster local community engagement with the golf facility.
  • Member, National Golf Course Owners Association (NGCOA) - Assisted in implementing best practices for course management and guest retention while staying updated on industry trends.
  • Member, Professional Golfers’ Association (PGA) Junior League - Organized and supervised junior golf leagues and tournaments to increase family patronage at program.
  • Member, American Junior Golf Association (AJGA) - Developed junior programs at the course to attract young players and families.
  • Instructor, Regional Golf Leadership Workshop - Trained up-and-coming golf facility managers on time management, customer service, and event planning for increased operational efficiency.
  • Tournament Director, Local Charity Golf Tournament - Led the planning and execution of a community-wide golf tournament, raising awareness for the facility and valuable local partnerships.

Certifications

  • Certified Fitness Trainer for Golfers from Northwind
  • Golf Tournament Planning and Coordination Certificate by procedure
  • Certified Business Analysis Professional (CBAP)
  • Golf Retailer Operations Specialist Certification
  • Golf Course Superintendents Association of America (GCSAA) Class A Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Digital Marketing for Golf Industry Certification by Salesforce
  • Certified Hospitality Supervisor (CHS) by AHLEI
  • Certified Retail Buyer for Golf Merchandise by framework
  • Golf Operations Management Certification by NGCOA

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