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Skills

  • Social media savvy
  • Demand forecasting
  • B2B Sales Operations
  • Cross-cultural sales background
  • Rapport and relationship building
  • Communication with external vendors
  • National account management
  • Lead generation
  • Brand-building strategies
  • Key account development

Work Experiences

  • Compiled initiative reports and presented them to Internal Sales Coordinator in order to evaluate performance and identify areas that needed to be improved.
  • Worked with Internal Sales Coordinator to review KPI data and other metrics in order to develop new sales strategies.
  • Set performance benchmarks for customer service, cost control, revenue, program, and profits while recruiting, hiring, and training a high-performing sales and support team.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Oversaw sales processes that included technical and commercial responses to customers, consultants, and coworkers.
  • Worked with 17 vendors and accounts to quickly resolve issues while exceeding sales quotas and objectives.
  • Saved money by effectively negotiating vendor prices, terms of sales, and service agreements.
  • Increased profit margins by effectively managing expenses, budgets, and overhead, as well as increasing closings and optimizing product turns.
  • Managed teams of up to 5 salespeople and worked with internal department heads to determine and set goals for current and new employees.
  • Updated project management procedures in order to boost productivity and framework sales.

Summaries

  • Expert at putting pricing strategies in place, expanding territories, and uncovering customer needs in order to deliver solutions.
  • Skilled at establishing long-term client relationships through knowledgeable support and consistent service.
  • Team leadership Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Internal Sales Coordinator with 6 years of experience in process product solutions is available.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Sales leader with a proven track record of progressive growth and achievement in the standard industry.
  • Results-oriented Miscellaneous professional with process improvement, strategic planning, and client relations strengths.
  • Excellent attention to detail and the ability to motivate employees to provide world-class service.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Proficient in promoting initiative by leveraging project management and client relations knowledge.

Accomplishments

  • Actively contributed to cross-departmental efforts to design and implement a CRM system, improving data integrity and user adoption across 5 departments.
  • Created a customer loyalty program that resulted in 73% repeat business and improved long-term customer relationships.
  • Led cross-functional initiatives to streamline the quote-to-cash process, reducing errors and turnaround time by 18 hours per order.
  • Played a key role in the development of KPIs and dashboards that allowed the sales team to track performance and adjust strategies in real-time, increasing productivity by 30%
  • Coordinated with the sales team to meet aggressive revenue goals, contributing to a 17% increase in quarterly sales for 2018.
  • Initiated and managed lead-nurturing email campaigns that contributed to an increase in qualified leads by 62% over three years.
  • Drafted clear and concise proposals for potential clients, contributing to an overall proposal acceptance rate of 30% across multiple industries.
  • Collaborated with the logistics team to troubleshoot and resolve order fulfillment issues, reducing order processing time by 55%.
  • Generated and managed accurate quotes and sales proposals, contributing to a 74% increase in closed sales deals for Q4 in 2017.
  • Identified gaps in customer feedback and initiated a post-sale survey, leading to enhancements that increased customer satisfaction by 72%

Affiliations

  • Member, Global Supply Chain Professionals Association – Focus on fulfillment process troubleshooting, 2023
  • Sales Enablement Society Affiliate – Strategic sales support and enablement certification, 2018
  • Certified Sales Leadership Alliance – Achieved certification in sales management 2021
  • Participant, SAP Online Training Program – Certified in HubSpot, focus on sales and inventory workflows, 2021
  • Corresponding member, International Business Development Association (IBDA) – Focus on global sales processes
  • Certified Professional in Inventory Management (CPIM) – American Production and Inventory Control Society (APICS), 2021
  • Certified Professional Sales Person (CPSP) – NASP, 2023
  • Certified Pricing and Profitability Expert – Training completed for cost analysis and margin improvement, 2020
  • Member, Society of Internationally Accredited Negotiators (Portland), standard
  • Salesforce Administrator Certification – 2018 completed

Certifications

  • Certified Trade Manager Certification, 2023
  • Certified Order Fulfillment Professional, 2021
  • Lean Six Sigma Green Belt Certification - 2015
  • Negotiation Mastery Certificate Ironclad Systems 2023
  • Business Process Improvement Certification – 2019
  • CompTIA Network+
  • ISO 9001 Internal Auditor Certification, 2020
  • First Aid/CPR
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician

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