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Skills

  • Time management
  • Sorting and labeling
  • Supervision
  • Business operations
  • Supply Chain Management
  • Sage 50 US
  • Regulatory compliance
  • 13 WPM typing speed
  • Interdepartmental collaboration
  • Filing and data archiving

Work Experiences

  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Planned domestic and international travel, including airfare, hotel reservations, and ground transportation.
  • Achieved a Top Performer for consistently delivering high-quality operational support, contributing to the branch’s recognition at Raleigh awards event.
  • Coordinated daily workflow of branch operations.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Coordinated daily workflow of branch operations, ensuring all transactions were processed with a 38% error-free rate over 18 months.
  • Conducted branch-wide staff training.
  • Achieved a Employee of the Year for high-quality operational support.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Assessed customer and employee engagement plans.

Summaries

  • Achieved a 42% improvement in key operational metrics.
  • Branch Operations Assistant focused on operational efficiency.
  • Achieved improvements over 8 years.
  • Branch Operations Assistant focused on delivering exceptional operational standards, consistently improving efficiency metrics by 56% across 3 years.
  • Within Miscellaneous, senior Branch Operations Assistant and outstanding performer in risk assessment and vendor management.
  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.
  • Meticulous Branch Operations Assistant capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Power BI.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Detail-oriented office support specialist with demonstrated expertise in budget management.
  • Using OSHA competencies and 16 years of excellence in system settings.

Accomplishments

  • Increased net promoter scores by 18% through the consistent delivery of high service standards and a focus on customer-first resolutions.
  • Designed and maintained data spreadsheets using Microsoft Excel to easily track and report on key operational performance metrics.
  • Partnered with HR to spearhead and deliver internal training sessions on customer service improvements for 6 employees, raising customer satisfaction by 17% over 6 months.
  • Trained staff in compliance regulations, facilitating a PMP certification achievement for 6 team members, improving overall audit scores.
  • Supervised a team of 15 part-time associates, ensuring all transactions and daily cash reconciliations were aligned with internal and external compliance standards.
  • Maintained detailed records of operational expenses and budgets, assisting in a 39% reduction in branch expenditures.
  • Attained branch performance targets across 6 quarters, driving consistent growth against forecasted sales and service objectives.
  • Collaborated with the compliance to oversee integration of new product offerings, driving a 28% increase in product adoption within the first quarter.
  • Led efforts to revamp the customer feedback process, resulting in an increased satisfaction rating of 83% in 2023.
  • Reduced overall branch operational costs by 32% through renegotiation of vendor contracts, cutting unnecessary expenses over a 6 months period.

Affiliations

  • American Medical Informatics Association
  • National Association of Social Workers
  • Society of Corporate Compliance and Ethics (SCCE)
  • Institute of Business and Finance (IBF)
  • Association of Financial Risk Managers (AFRM)
  • Toastmasters
  • Financial Management Association International (FMA)
  • Certified Internal Auditor (CIA) Society
  • Business Managers and Administrators Association
  • Association for Computing Machinery

Certifications

  • Anti-Money Laundering (AML) Certification
  • Certified Customer Service Professional (CCSP)
  • ServSafe
  • Microsoft Excel Specialist
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Internal Controls Auditor (CICA)
  • Certified ATM Operations Professional (CAOP)
  • Lean Six Sigma Green Belt
  • Certified Financial Services Security Professional (CFSSP)
  • Cisco Certified Internetwork Expert (CCIE)

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