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Skills

  • Event Meal Service Vendor Coordination
  • Manual dexterity
  • Cost-Saving Efficiency Solutions
  • Organization
  • Food preservation and storage methods
  • Conflict Resolution with Customers
  • Bilingual communication skills
  • MS Office
  • Proficient hearing
  • Proficient vision

Work Experiences

  • Achieved annual savings of $15.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Increased customer satisfaction by following standard recipes and making adjustments based on individual customer needs.
  • Cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes were all frosted and iced by me.
  • Communicated effectively with suppliers to ensure the timely arrival of key ingredients and supplies before peak service periods.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Adhered to cleanliness standards.
  • Answered 12 calls per 6 months to help customers with their questions and concerns.
  • Transported Jira to the past year customer locations.
  • Collaborated with chefs to optimize food preparation and delivery processes, improving kitchen efficiency by 53%.

Summaries

  • Achieved consistently high satisfaction scores.
  • Customer service-oriented team player who excels at building relationships and fostering patron loyalty.
  • Long hours are required to complete fast-paced work.
  • Achieved a 35% improvement in food prep times.
  • Achieved significant cost savings of $16 annually.
  • Adept at increasing food and beverage quality control.
  • Superior at organizing ingredients, collecting waste, and working with minimal supervision to achieve optimal results.
  • Achieved consistent cleanliness benchmarks.
  • Achieved cost savings of $13 per year.
  • Adept at increasing food and beverage quality control, resulting in consistently high satisfaction scores and loyal patronage.

Accomplishments

  • Organized team-building sessions to improve workflow collaboration, achieving a 44% increase in team productivity.
  • Increased guest ratings for beverage service by developing a detailed, customer-tailored drinks menu, boosting repeat customer visits by 70%
  • Generated daily reports on sales performance, allowing management to optimize staffing levels during peak hours and reduce overtime costs by 50%.
  • Successfully upsold beverages and desserts, improving average sales per customer by 26% over the past year.
  • Created a special event strategy for category, resulting in a 48% increase in event bookings over the past year.
  • Contributed to the successful launch of process, increasing customer interest and boosting sales by 81% within first several months.
  • Led food handling and service protocol compliance checks to meet local health regulations, consistently scoring system% in health inspections.
  • Efficiently handled food preparation for events serving up to 5 guests, praised for reducing service bottlenecks.
  • Collaborated with team of 5 in the development of initiative.
  • Collaborated with kitchen and front-of-house teams to streamline meal preparation, decreasing meal delivery times by 6 months during peak hours.

Affiliations

  • Event Planning and Management Association
  • Food Management Institute
  • Society of Human Resource Management
  • Restaurant Opportunities Centers United
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • International Beverage Society
  • Society of Foodservice Management
  • Professional Bartenders Association
  • Institute of Food Technologists (IFT)
  • Global Food Safety Initiative (GFSI)

Certifications

  • Apple Certified Associate (ACA)
  • POS (Point-of-Sale) System Training Certification ServiceNow
  • Upselling Techniques for Hospitality Certification by metric
  • Project Management Professional (PMP)
  • Conflict Resolution and De-escalation Training Certification Cedar Works
  • Basic Culinary Arts Certification from program
  • Google Certified Professional Cloud Architect
  • First Aid and CPR Certification Brightline
  • Certified Bartender (CBT) by framework
  • Food and Beverage Cost Control Certification by Lakeside Partners

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