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Skills

Team management
Financial analysis and forecasting
Time management and prioritization
Financial document preparation for underwriting
Deep knowledge of bankruptcy processes
First Aid/CPR
Process improvement
Competitive market analysis
Financial transactions expertise
Business development in metric

Work Experiences

Achieved 51% customer retention rate.
Achieved overall portfolio risk reduction by 39%.
Based updates on feedback from compliance reviews.
Transported Adobe Creative Suite to three years customer locations.
Had an excellent attendance record and was always on time for work.
Answered 8 calls per several months to help customers with their questions and concerns.
Collaborated with the credit department.
Went over 12 financial statements in three years and reviewed them.
Achieved this in several months.
Actively participated in regulatory audits.

Summaries

Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Achieved results over 6 months.
Achieved a 29% reduction in time-to-approval.
Loan Administration Manager with 7 years of successful vendor management and risk assessment experience.
Clear understanding of data analysis and quality assurance as well as vendor management training.
Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
Achieved results through effective training and mentorship.
Adept Loan Administration Manager with a record of reducing processing errors by 36% through innovative team training and continuous process improvement initiatives.
Achieved a 25% increase in productivity.

Accomplishments

Resolved product issue through consumer testing.
Developed a comprehensive loan policy handbook that enhanced regulatory compliance across all loan products, resulting in 34% decrease in file documentation errors.
Successfully reduced delinquency rates by 66% by implementing early intervention strategies for high-risk loans.
Facilitated cross-department collaboration between loan administration and legal teams, ensuring loan contract compliance and minimizing legal risk.
Documented and resolved metric which led to framework.
Streamlined the loan application process by integrating SAP systems, reducing the average loan processing time by 65%.
Managed 18 loans per month while implementing process optimization strategies, which improved loan processing time by 16%.
Revamped internal loan performance tracking methods, improving the accuracy of reporting and reducing delays by 9 days.
Analyzed performance data of over 14 loan products, identifying inefficiencies and implementing solutions that resulted in $13 cost savings.
Negotiated new terms with stakeholders that reduced high-risk loan defaults by 47%.

Affiliations

American Credit Union Association (ACUA) Member
Commercial Finance Association (CFA)
Association for Supply Chain Management (APICS)
American Bankers Association (ABA)
Internal Audit Certification (IAC) – Post-Closing Specialist
Mortgage Bankers Association (MBA)
Certified Financial Services Auditor (CFSA) 2016
American Society of Safety Professionals
Real Estate Finance Journal Contributor
Association of Information Technology Professionals

Certifications

Treasury Management Certification (TMC)
Certified Commercial Loan Officer (CCLO)
Google Certified Professional Cloud Architect
Financial Risk Manager (FRM)
CompTIA A+ Technician
First Aid/CPR Certified
Certified Commercial Real Estate Appraiser (CCREA)
Certified Loan Compliance Specialist (CLCS)
CompTIA Security+
Certified Compliance and Ethics Professional (CCEP)

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