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Skills

  • Process improvement
  • Credit policy development
  • First Aid/CPR
  • Federal loan compliance (e.g., OSHA)
  • Financial document preparation for underwriting
  • Loan portfolio management
  • Customer service excellence
  • Compliance risk management
  • MS Office
  • CRM Software Microsoft Excel Proficiency

Work Experiences

  • Approved loan applications.
  • Achieved a 64% reduction in delinquency rates.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with sales teams.
  • Achieved growth over three years.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported Adobe Creative Suite to three years customer locations.
  • Achieved results over several months.
  • Collaborated with the marketing team.
  • Analyzed loan performance metrics.

Summaries

  • Achieved a 24% improvement in team metrics.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently led to 20% rises in client satisfaction.
  • Collaborative Loan Administration Manager.
  • Crafted process improvements.
  • 14 years of experience in loan administration.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Strengths in risk assessment and performance reporting backed up by Miscellaneous training.

Accomplishments

  • Led a team of 3 loan officers, boosting loan origination by 36% over 18 months through improvements in loan qualification processes.
  • Spearheaded the introduction of cross-departmental training to improve understanding of loan underwriting processes, leading to 53% reduction in loan rejections.
  • Restructured underperforming loan units, resulting in $9 improvement in net return on assets by 39% within 2021.
  • Leveraged client relationship management software to boost client retention rates, maintaining a 49% client satisfaction rate over 2024.
  • Collaborated with compliance teams to revise loan documentation processes, reducing approval times by 75% and improving overall customer experience.
  • Reduced third-party audit remediation costs by collaborating with external consultants and minimizing exceptions, saving $3 over one year.
  • Led initiatives to enhance borrower communications, resulting in a 72% improvement in client satisfaction scores.
  • Managed 18 loans per month while implementing process optimization strategies, which improved loan processing time by 16%.
  • Negotiated new terms with stakeholders that reduced high-risk loan defaults by 47%.
  • Facilitated cross-department collaboration between loan administration and legal teams, ensuring loan contract compliance and minimizing legal risk.

Affiliations

  • Certified Residential Underwriter (CRU) – 2019
  • American Bankers Association (ABA)
  • Society of Human Resource Management
  • National Association of Consumer Credit Administrators (NACCA)
  • Certified Regulatory Compliance Manager (CRCM) 2016
  • Association for Computing Machinery
  • American Credit Union Mortgage Association (ACUMA) Board Member
  • Committee Member – Consumer Protection Advisory Council
  • ALTA's Commercial Network Member
  • Mortgage Bankers Association (MBA)

Certifications

  • ServSafe
  • Certified Corporate Trust Specialist (CCTS)
  • Chartered Financial Consultant (ChFC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Financial Services Auditor (CFSA)
  • Certified Bank Auditor (CBA)
  • Certified Commercial Loan Officer (CCLO)
  • Certified Fraud Examiner (CFE)
  • CompTIA Network+
  • Certified Commercial Credit Professional (CCCP)

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