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Skills

  • Operational improvement
  • Mortgages and loans
  • Commercial property
  • Planning and coordination
  • Sales and marketing
  • Capital Improvement Oversight
  • Customer service
  • Cost reduction strategies
  • Eviction prevention strategies
  • Building maintenance expenditure management

Work Experiences

  • Created and implemented a property management strategic plan.
  • Achieved a 11% reduction in delinquencies.
  • Achieved a 44% reduction in audit findings.
  • Achieved savings over a several months.
  • Kept track of everything that involved category and standard properties.
  • Put in place business strategies to increase tenant satisfaction and decrease vacancies.
  • Prepared detailed budgets and reports on the financial condition of standard property for Brightline.
  • Inspected the grounds, facilities, and equipment to determine what needed to be repaired or maintained.
  • Was in charge of supervising and coordinating the work of Assistant Housing Managers and Assistant Housing Managers in order to maximize productivity and improve results.
  • Achieved cost reductions of 39%.

Summaries

  • Business manager with demonstrated operational and team leadership abilities.
  • System and metric have a proven track record.
  • Experienced Assistant Housing Manager with a track record of successfully establishing and concluding initiative agreements.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • To meet financial goals, a successful balance of tenants' rights and business considerations was achieved.
  • Strong technical skills and experience in risk assessment.

Accomplishments

  • Supervised a deferred maintenance backlog, resolving key issues within 5 weeks and improving resident satisfaction by 72% based on follow-up surveys.
  • Liaised with local government agencies to streamline compliance processes for low-income housing tax credits, resulting in approval in 9% fewer days than the previous year.
  • Handled 12 evictions over 11 months with zero legal disputes, minimizing company risk and avoiding potential costly litigation.
  • Led a team to conduct detailed market analysis, which resulted in adjusting rental rates more competitively, increasing overall revenue by 29% in 2021.
  • Revamped internal reporting processes, allowing for real-time tracking of occupancy rates, rent payments, and outstanding maintenance requests.
  • Implemented an enhanced maintenance request system that improved service response times by 60%, significantly improving tenant satisfaction.
  • Conducted competitive market analyses to inform pricing strategies, helping a framework maintain a consistent 61% or higher occupancy rate.
  • Managed the rental collection process across multiple properties, achieving a 25% reduction in delinquency rates through proactive communication and follow-ups.
  • Developed a tenant dispute resolution policy, resulting in 76% fewer escalations to the legal team and enhancing community harmony.
  • Implemented a scalable budgeting framework across multiple buildings, leading to 82% cost savings in routine maintenance over a fiscal year.

Affiliations

  • Member, Society of Property Managers standard
  • Project Leader, Housing Partnership Network (HPN) Community Development Initiative 2023
  • Member, National Affordable Housing Management Association (NAHMA), 2024-Present
  • Panelist, Regional Affordable Housing Solutions Workshop 2023, Denver
  • Volunteer, Urban Affordable Housing Research and Outreach Program 2022
  • Lead Mentor, Early Career Affordable Housing Professional Mentorship Program system
  • Member, National Association of Housing and Redevelopment Officials (NAHRO) category
  • Volunteer Coordinator, Public Housing Rehabilitation Program, Columbus, 2022
  • Attendee, Annual Housing Risk Management Summit 2020, Atlanta
  • Committee Member, Affordable Housing Investors Council 2021

Certifications

  • CompTIA A+ Technician
  • Tax Credit Specialist (TCS) - method
  • Certified Residential Real Estate Manager (CRREM) - category
  • Certified Leasing Specialist (CLS) – National Apartment Association (NAA)
  • Property Management Certification - Community Associations Institute (CAI)
  • Low Income Housing Tax Credit (LIHTC) Certification - Housing Credit Certification Board
  • Accredited Residential Manager (ARM) - Institute of Real Estate Management (IREM)
  • Certified Rent Program Specialist - Housing Agency 2023
  • Certified Specialist of Occupancy (CSO) - National Affordable Housing Management Association (NAHMA)
  • Certified Housing Asset Manager (CHAM) – system

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