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Skills

  • Team building
  • Payroll and budgeting
  • Team Building and Motivation
  • Cost-saving initiatives
  • Budgets
  • Credit and collections
  • Process documentation
  • Document management system implementation
  • Communications
  • Risk assessment and mitigation

Work Experiences

  • Effectively managed costs and billing, as well as financial discrepancies, by using standard software to organize account information.
  • Gathered and analyzed administrative cost data in order to prepare the past year budgets for corporate management.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Completed project within 18 months.
  • Collaborated with HR on workforce planning and recruitment efforts, targeting a key reduction in open positions by 55% in 2015.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Analyzed performance metrics.
  • Completed 7 employees' bi-weekly payroll.

Summaries

  • Achieved maximum resource utilization.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Adept at managing vendor relationships, reducing resource delays and improving the on-time delivery rate of critical supplies by 19%.
  • Achieved results within tight deadlines.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Adaptable leader driving team success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Highly skilled in vendor management terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Adept at managing vendor relationships.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Provided front-line support for technical issues during high-priority projects, achieving an issue resolution rate of 63% within 10 hours.
  • Enhanced vendor relationships, reducing invoice payment delays by 6 days and improving overall procurement processes.
  • Analyzed existing operational processes and identified inefficiencies, leading to a 78% improvement in task completion time.
  • Trained junior staff members in the use of ServiceNow, increasing team competency levels by 75% within a 17-month time frame.
  • Collaborated with team of 12 in the development of process.
  • Utilized Adobe Creative Suite to streamline travel booking procedures, minimizing clerical errors and achieving a 33% savings on travel expenditures.
  • Developed a comprehensive vendor management strategy, reducing the lead time for services by 18 days and improving procurement efficiency.
  • Facilitated the successful onboarding of 18 new employees, ensuring compliance with corporate policies and reducing turnover by 58% in the first 15 months.
  • Maximized resource utilization through detailed budgeting and expense tracking, resulting in an annual savings of $4.
  • Collaborated with customer success to develop and refine reporting procedures that reduced errors by 43% and improved data accuracy.

Affiliations

  • National Contract Management Association (NCMA) Member
  • National Association of Social Workers
  • Certified in ITIL Framework (2019)
  • Association for Operations Management (APICS) Member
  • Business and Professional Women's Foundation (BPW) Member
  • Council of Supply Chain Management Professionals (CSCMP) - Member
  • Project Management Institute (PMI) - Member, program
  • Finance and Accounting Professionals Network
  • Membership in Business Process Improvement Network
  • Project Management Institute

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Professional Scrum Product Owner (PSPO)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Excel Specialist by Summit Group
  • Microsoft Certified: Power Platform Fundamentals
  • TOGAF 9 Certification
  • Lean Six Sigma Green Belt Certification
  • ServSafe
  • Certified in Risk and Information Systems Control (CRISC)
  • CompTIA Network+ Certification

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