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Skills

  • QoS configuration for traffic prioritization
  • Link aggregation and redundancy
  • Network topology design
  • Proficiency in Salesforce routers
  • Cisco switching expertise
  • Network automation using metric
  • Capacity Planning for Network Infrastructure
  • Avaya proficiency
  • Network Security Best Practices
  • Firewall policy management

Work Experiences

  • Achieved a 48% improvement in business continuity.
  • Achieved a 27% first-call resolution rate.
  • Collaborated with L1 Network Engineers in disaster planning, network backup, and recovery process monitoring.
  • Investigated network issues involving a mix of hardware, software, power, and communication issues.
  • Analyzed and defined network requirements, optimization, and support for system projects.
  • Learned and kept up to date on a variety of networking protocols, including category and standard.
  • Was in charge of application patches, data backups, security updates, and network configuration, as well as replacing boards, servers, and loading and testing software applications.
  • Was in charge of firewall and VPN administration, as well as security and incident response.
  • Collaborated with third-party vendors.
  • Assisted in configuring wireless networks.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in workflow optimization and performance reporting backed up by Miscellaneous training.
  • Adept Network Engineer with demonstrated success in improving first-call resolution rates to 43% and contributing to the smooth integration of services across locations serving 10 users.
  • Clear understanding of process improvement and risk assessment as well as client relations training.
  • Adept in managing DNS and DHCP.
  • Achieved a 62% reduction in vulnerability exploits in 2018.
  • Achieved active monitoring and proactive troubleshooting.
  • Adept at managing complex network projects.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Performed capacity planning for network infrastructure, resulting in a 51% reduction of service interruptions during peak periods.
  • Worked with third-party vendors to ensure compliance with standard cabling standards, successfully completing projects without regulatory complications.
  • Assisted in the management of DNS records for a global office network, optimizing name resolution performance and improving user connectivity.
  • Advocated for and implemented a network monitoring solution using Jira, reducing the time taken to identify and remediate outages by 34%.
  • Assisted in wireless network load balancing, optimizing resource distribution and reducing packet loss by 76%.
  • Received Outstanding Service Award for outstanding performance after reducing SLA breaches in network services by 20% over 6 months.
  • Collaborated on LAN and WAN infrastructure projects, reducing latency by 54% and providing higher throughput for end users.
  • Upgraded outdated network infrastructure, boosting data throughput by 85% and enhancing network reliability for 17 users.
  • Trained junior team members on network troubleshooting procedures, raising the team's average problem resolution time by 58%.
  • Collaborated with team of 10 in the development of method.

Affiliations

  • Cloud Networking & DevOps Special Interest Group
  • Cisco Certified CyberOps Associate Affiliation
  • Lions Club
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • National Association of Social Workers
  • Certified Level 1 Security Analyst (for SOC-related work)
  • Project Management Institute
  • Technical Affairs Committee Member - International Telecommunication Union (ITU)
  • ACM Special Interest Group on Computer Architecture (SIGARCH)

Certifications

  • CompTIA Network+
  • Juniper Networks Certified Associate - Junos (JNCIA-Junos)
  • Checkpoint Certified Security Administrator (CCSA)
  • Cisco Certified Internetwork Expert (CCIE)
  • MikroTik Certified Network Associate (MTCNA)
  • Google Certified Professional Cloud Architect
  • Avaya Certified Implementation Specialist (ACIS)
  • Citrix Certified Associate - Networking (CCA-N)
  • Aruba Certified Mobility Associate (ACMA)
  • Certified Business Analysis Professional (CBAP)

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