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Skills

  • 802.1x experience
  • Client and stakeholder communication skills
  • Network security architecture
  • Enterprise WiFi management
  • Incident response and resolution
  • Security architecture and technologies
  • LAN/WAN troubleshooting
  • Load balancer configuration and maintenance
  • VLAN aggregation
  • Network automation using metric

Work Experiences

  • Configured initiative and method routing and switching protocols, as well as performed troubleshooting.
  • Oversaw the administration and preparation of IP address programs, as well as the development of network resources and the training of support personnel to provide Tier I support to end users.
  • Assisted in configuring wireless networks.
  • Increased efficiency by implementing technology upgrades and process improvements, such as a paperless document approval system and a new automated sales-to-delivery and order-processing system.
  • Assisted with the deployment and management of firewall policies, enhancing network security by 83% and reducing unauthorized access attempts.
  • Collaborated with cross-functional teams.
  • Collaborated with senior network engineers.
  • Collaborated closely with customers to determine business requirements, as well as the costs and benefits of implementing computing solutions.
  • Analyzed and defined network requirements, optimization, and support for system projects.
  • Addressed latency problems.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Supports employee knowledge base by creating support and training documentation.
  • Achieved cost control in daily operations.
  • Adept Network Engineer with demonstrated success in improving first-call resolution rates to 43% and contributing to the smooth integration of services across locations serving 10 users.
  • Adept in managing DNS and DHCP.
  • Within Miscellaneous, senior L1 Network Engineer and outstanding performer in performance reporting and quality assurance.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at integrating security protocols.
  • Achieved a 62% reduction in vulnerability exploits in 2018.
  • Accomplished L1 Network Engineer with 7 years of experience providing real-time network support and resolving traffic bottlenecks. Implemented wireless expansions increasing coverage by 34% across Raleigh.

Accomplishments

  • Engineered changes in firewall policies, minimizing the attack surface while remaining compliant with company security best practices.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 10 in the development of method.
  • Designed and implemented security protocols resulting in a 74% decrease in unauthorized network access events.
  • Supported VPN service deployment for remote workers, expanding coverage to over 10 locations, enhancing work-from-home functionality.
  • Assisted in the management of DNS records for a global office network, optimizing name resolution performance and improving user connectivity.
  • Completed the configuration and installation of Asana routers, achieving 47% increased network efficiency.
  • Worked with senior network engineers to implement redundancy measures, reducing network-related downtime by 38% in critical environments.
  • Deployed and maintained a company-wide firewall solution, reducing security incidents by 73% and ensuring compliance with corporate policy.
  • Assisted in wireless network load balancing, optimizing resource distribution and reducing packet loss by 76%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Involved in BGP/OSPF Routing Protocol Study Group
  • Secure Network Routing Protocol Research Group
  • Member of Network Professional Association (NPA)
  • Certified Member of Cisco Networking Academy
  • Wireshark Network Analyst Forum Member
  • International Association of Administrative Professionals
  • Cloud Networking & DevOps Special Interest Group
  • Collaborator with Remote Access VPN Industry Working Group
  • Certified Level 1 Security Analyst (for SOC-related work)

Certifications

  • Wireshark Certified Network Analyst (WCNA)
  • Extreme Networks Associate (ENA)
  • MikroTik Certified Network Associate (MTCNA)
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • VMware Certified Professional – Network Virtualization (VCP-NV)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Fortinet Network Security Expert (NSE) Level system

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