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Skills

  • Transcription of medical notes
  • Complex medical support
  • Veterinary office administration
  • Data analysis
  • Medical billing code accuracy
  • Interpersonal and written communication
  • Office procedures understanding
  • MS Office Suite
  • Team Leadership
  • Conflict resolution

Work Experiences

  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Compiled daily, weekly, and monthly reports that enhanced leadership's decision-making on clinic performance, patient workflows, and resource allocation.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Complied with local labor regulations.
  • Collaborated with suppliers to negotiate contracts, saving the practice 34% on medical equipment and supply costs.
  • Conducted diligent follow-up.
  • Administered payroll processing for a team of 16 employees, ensuring timely and accurate payment following local labor regulations.

Summaries

  • Proven experience in initiative and metric environments, as well as knowledge of provider requirements.
  • Motivated Medical Office Manager Assistant with experience managing large-scale projects, including budgeting and administration.
  • Adept at managing payroll processing.
  • With over 5 years of experience in the system industry, I am committed to organization and collaboration.
  • Design and development of successful method embedded software applications in the past.
  • Knows how to manage charts, forms, and payments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at managing payroll processing for a team of 17 employees, ensuring timely and accurate compensation following labor regulations and improving staff satisfaction.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • HubSpot advanced abilities

Accomplishments

  • Created and implemented a more efficient referral tracking system, reducing miscommunications between departments and external providers by 75%.
  • Streamlined insurance verification protocols, reducing claim denial rate by 53% and expediting reimbursement cycles by 8 days.
  • Coordinated a cross-departmental effort that reduced patient wait times by 21%, enhancing overall clinic efficiency.
  • Maintained detailed and organized records which contributed to a 31% increase in successful insurance reimbursements.
  • Played a key role in preparing the office for state licensing renewal, achieving compliance with no corrective actions required.
  • Provided ongoing billing and coding training for staff, reducing coding errors by 73% within several months.
  • Processed payroll for 9 employees, ensuring accurate and timely payouts with no discrepancies for several months.
  • Successfully resolved over 12 complex billing issues through collaboration with insurance companies, preventing revenue loss.
  • Organized and led an office-wide initiative to digitize historical patient records, saving over 9 hours per week in retrieval time.
  • Worked with IT to automate the patient reminder system, reducing manual staff labor related to appointment scheduling by 71%.

Affiliations

  • Certified Medical Practice Executive (CMPE), 2019
  • American Association of Medical Assistants (AAMA)
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • American Society for Healthcare Risk Management (ASHRM)
  • Patient-Centered Medical Home (PCMH) Professionals Network
  • Project Management Institute
  • Rotary International
  • Credentialed Healthcare Administrator under CPA
  • American Academy of Medical Administrators (AAMA)

Certifications

  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Principles of Healthcare Reimbursement Certificate - 2015, Cedar Works
  • Project Management Professional (PMP)
  • Medical Office Assistant (MOA) Diploma - 2015
  • Certified Healthcare Administrative Professional (cHAP) - 2017
  • Certified Risk Adjustment Coder (CRC) - 2020
  • Certified Professional Medical Auditor (CPMA) - 2020
  • Salesforce
  • ServSafe

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