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Skills

  • Interpersonal and written communication
  • Meticulous attention to detail
  • Calendaring
  • Sensitive material handling
  • Understands grammar
  • Administrative support
  • Business writing
  • Strong verbal communication
  • Data analysis
  • User interface understanding

Work Experiences

  • Invented
  • Kept track of everything.
  • Was in charge of answering phones and performing clerical duties in the office.
  • Incoming visitors were greeted warmly, and I provided directions and answered questions.
  • Processed incoming mail and packages, sorting envelopes into bins for distribution to program and system department employees.
  • By collaborating with staff to share and implement best practices, I was able to exceed specific team goals.
  • Assisted customers by efficiently managing 8 calls per day while maintaining professionalism and a positive tone.
  • Double-checked the data's accuracy and integrity.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Promoted a welcoming environment while managing the receptionist area and fielding information requests.

Summaries

  • Service-driven
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Focused on customer service
  • Offering 16 years of experience in customer relations management.
  • With a polite and helpful demeanor, be able to handle 4 calls per day.
  • Reliable Program Support Assistant seeking to apply 5 years of team leadership and vendor management experience to the Switchboard Operator position.
  • With 4 years of experience as Switchboard Operator in Atlanta, I am organized and hardworking.
  • Customer service skills that are second to none.

Accomplishments

  • Achieved standard through procedure.
  • Patient Assistance: Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.
  • Processed
  • Reporting : Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.
  • Determined
  • Process Improvement: Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Increased sales 11% over the past year.
  • Completed
  • Directed
  • Reviewed

Affiliations

  • Voice Network Industry Association (VNIA)
  • Society of Multilingual Communication Professionals
  • Telephone Answering Service Association (TAS)
  • Telecom Infrastructure Association
  • Customer Service Excellence Recognition Program
  • American Telecommunication Certification Institute
  • International Association of Business Communicators (IABC)
  • Switchboard Operators Guild Raleigh
  • Communication Workers of America (CWA)
  • Toastmasters

Certifications

  • Certified Public Accountant
  • CompTIA Network+
  • Avaya Aura Communication Manager Operator Certification
  • CompTIA A+ Technician
  • Certified Telecommunication Systems Specialist by Lakeside Partners
  • Certified Protection Officer (CPO)
  • Cisco Unified Communications Manager Foundation - 2021
  • Certified Telecommunications Equipment Installer - initiative
  • Telephony Network Infrastructure Certification by program
  • Customer Support Specialist Certification awarded by category

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