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Skills

  • Healthcare administration
  • Healthcare ethics
  • API Healthcare ActiveStaffer
  • Home health care expertise
  • Self Aid Buddy Care (SABC)
  • Program evaluations
  • Existing program improvement
  • Coordinating care
  • Evidence-based program development
  • Care summaries

Work Experiences

  • Collaborated on a statewide health initiative, contributing to a program that screened 16 individuals for chronic conditions in Denver.
  • Increased patient satisfaction by 11% within the past year.
  • Brought social determinants of health to the forefront.
  • Achieved compliance for 2017.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Achieved results within the past year.
  • Advocated for marginalized populations by securing 5 grant funding for expanded care within underserved communities over the past year.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Conducted quality assurance reviews on patient records, improving case documentation accuracy by 21% over one year.
  • Collaborated with healthcare providers.

Summaries

  • Hope to help Cedar Works achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Bringing a successful career history of more than 8 years to the table.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Aligned care goals for 2 patients.
  • Stakeholder engagement and workflow optimization experts.
  • Linkage Care Health Program Specialist with 8 years of successful performance reporting and risk assessment experience.
  • Accomplished Linkage Care Health Program Specialist with 14 years of experience in patient care coordination and program management, achieving a 67% reduction in readmission rates through targeted post-discharge interventions.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Accomplished Linkage Care Health Program Specialist.

Accomplishments

  • Collaborated with team of 5 in the development of metric.
  • Facilitated partnerships with local health organizations, expanding service reach by 20%, leading to improved community health outcomes.
  • Mentored 18 colleagues towards certification in metric, contributing to departmental skill growth.
  • Achieved a 69% reduction in late-stage HIV diagnoses through proactive outreach and early intervention over 18 months.
  • Implemented telehealth services for underserved populations, resulting in 25% increase in patient engagement.
  • Directed a program responsible for integrating behavioral and physical health plans, achieving a 28% improvement in holistic patient care.
  • Trained 15 junior specialists on best practices for patient care coordination, achieving an overall performance improvement of 30%.
  • Tracked and addressed health disparities by identifying social determinants of health, contributing to process improvement in 8 patient cases.
  • Managed patient case load across 7 counties, ensuring continuity of care and reducing emergency hospital visits by 39%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Toastmasters
  • Public Health Accreditation Board (PHAB)
  • Project Management Institute
  • Rotary International
  • American Association for Care Coordination
  • National Association for Rural Mental Health (NARMH)
  • Council on Social Work Education (CSWE)
  • National Healthcare for the Homeless Council
  • Care Coordination Institute (CCI)
  • Association of Information Technology Professionals

Certifications

  • Motivational Interviewing in Healthcare Certification Lakeside Partners
  • Apple Certified Associate (ACA)
  • Telehealth Coordinator Certification | Brightline
  • Certified in Population Health Management (CPHM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Leadership for Safety and Quality in Healthcare (LSQH)
  • Certified Case Manager (CCM)
  • Certified Diversity & Health Equity Professional (CDHEP)
  • Care Coordination and Transition Management (CCTM) Certification
  • CompTIA Network+

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