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Skills

  • Opening and closing procedures
  • Communications
  • Excellent communication skills
  • Inventory management
  • Organizational Development
  • Upselling techniques
  • Personable
  • Training development
  • CyberMatrix software
  • Retail merchandising specialist

Work Experiences

  • Assisted senior management in making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Improved office processes, such as record tracking and metric, by implementing process improvements.
  • Achieved results within several months.
  • Advised on fragrance gift selections during peak seasons.
  • Attracted 12 additional foot traffic.
  • Achieved an Top Performer for outstanding service.
  • Achieved a 68% open rate.
  • Approached customers, engaged in conversations, and promoted products using well-honed interpersonal and people skills.
  • Achieved a monthly personal sales record of $6, leading the sales team by consistently meeting or exceeding individual performance metrics.
  • Based on preferences and previous purchases.

Summaries

  • Friendly and dependable customer service representative with experience meeting sales targets in high-end merchandise settings.
  • Retail Sales Associate who is friendly and enthusiastic.
  • Methodical and adaptable Human Resources Specialist with 18 years of experience advising Retail-related businesses.
  • Supporting recruitment efforts with a focus on attracting and retaining talented employees.
  • Ready to put 9 years of experience, strong communication, risk assessment, and process improvement abilities to work in a dynamic new role at Beacon Labs.
  • Strong financial acumen with a track record of developing and sticking to budgets.
  • Pursuing a new sales-driven position that will allow me to put my exceptional interpersonal skills to good use.
  • Ability to communicate account compliance requirements to sales and shipping departments.
  • While consistently achieving individual sales goals, efficiently builds customer loyalty and long-term relationships.
  • In a 100% commission sales environment, Fragrance Specialist was extremely successful in meeting daily, weekly, and monthly sales goals.

Accomplishments

  • Documented and resolved method which led to procedure.
  • Consulted
  • Documented
  • Acted as a liaison between international fragrance suppliers and the buying team to ensure timely product deliveries, reducing lead times by 10 days.
  • Recorded
  • Represented
  • Monitored
  • Named “Associate of the Quarter” for exceeding all customer service goals.
  • Reduced
  • Received 4 “exceeds expectations” ratings on performance reviews.

Affiliations

  • Certified Fragrance Sales Specialist (CFSS) Program
  • Rotary International
  • Certified Elite Fragrance Consultant Program (2022)
  • Fragrance Foundation Member
  • Cosmetic Executive Women (CEW) Affiliation
  • International Council of Nurses
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Society of Women Engineers
  • American Marketing Association

Certifications

  • Certified Public Accountant (CPA)
  • Advanced Perfumery Certificate - program
  • Luxury Brand Management Certification - framework or Northwind
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certified Loyalty Marketing Professional (CLMP) – method
  • Perfume Sales Mastery Certificate - program
  • Cisco Certified Internetwork Expert (CCIE)
  • Fragrance Evaluator Certification - Society of Cosmetic Chemists
  • Certified Public Accountant

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