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Skills

  • Client portfolio management
  • Staff training
  • Communications
  • Sales quota attainment
  • Category marketing
  • Team building
  • Service agreements
  • Data-driven decision making
  • Lead prospecting
  • B2B and B2C sales strategies

Work Experiences

  • Achieved 78% better client satisfaction.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Achieved a 71% improvement in account retention.
  • Achieved a 9% increase in upsell opportunities.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Met with current and potential customers to assess their needs and make recommendations for the best system solutions.
  • Achieved a 34% reduction in churn rate.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Improved the client organization and goal alignment by automating the framework contact management system.
  • Provided training to customers' employees and demonstrated how to use and maintain products.

Summaries

  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and quality assurance and performance reporting.
  • Schedule flexibility and the ability to travel up to 4% of the time.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Upselling products to increase overall sales is a skill, and Adobe Creative Suite is a skill.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Dedicated to providing excellent customer service.
  • Achieved a 30% increase in account retention.
  • With a background in marketing and sales of 15 products by informing customers of product benefits, client relations and team leadership, enthusiastic sales expert with a background in marketing and sales of 11 products by informing customers of product benefits, quality assurance and budget management.

Accomplishments

  • Integrated advanced client reporting tools, allowing for more data-driven insights that improved contract negotiations and shortened sales cycles by 31%.
  • Resolved escalated client issues in two years, improving customer satisfaction by 60% and retaining 6 high-value accounts.
  • Resolved product issue through consumer testing.
  • Developed and delivered customized solutions to clients, increasing annual revenue per account by $15 or 73%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Deployed Jira to automate reporting, cutting down manual administrative work by 47% and providing clients with real-time insights.
  • Drove an increase in client contract renewals by 50% by fostering strong relationships and implementing retention-oriented outreach programs.
  • Successfully managed a portfolio of 12 key accounts, growing revenue by 23% through diligent relationship management and upselling.
  • Surpassed annual revenue targets by 48% by strategically managing and growing high-value accounts, generating an additional $7 in 2024.
  • Developed and implemented churn prevention programs, reducing client turnover by 8% within one year and preserving $17 in annual revenue.

Affiliations

  • Association for Computing Machinery
  • American Society of Training and Development (ASTD) - Sales Leadership Program
  • Lions Club
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Global Association of Sales Effectiveness (GASE)
  • Customer Service Institute of America (CSIA)
  • Society of Competitive Intelligence Professionals (SCIP)
  • American Management Association (AMA)
  • Association of Strategic Account Management (ASAM)

Certifications

  • Account-Based Marketing Foundations Certification
  • Certified Customer Success Manager (CCSM) – standard
  • ServSafe
  • First Aid/CPR Certified
  • HubSpot Sales Software Certification
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Fundamentals of Digital Marketing Certification - Google Digital Garage
  • SHRM Certified Professional (SHRM-CP)
  • Certified Negotiation Expert (CNE)

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