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Skills

  • Time management and prioritization
  • Regulatory compliance
  • Business operations
  • Strategic selling
  • Organization
  • Employee onboarding and training
  • Deadline-Oriented Project Management
  • Marketing strategy
  • Team management
  • Performance-Based Incentive Programs

Work Experiences

  • Coached a 17-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Achieved Excellence Award for outstanding team leadership.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Achieved this in two years.
  • Educated customers about promotions to increase sales.
  • Allocated resources to optimize performance.
  • Aligned training with ITIL standards.
  • Assessed and improved team performance.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Helped customers by answering their questions and completing their requests.

Summaries

  • Achieved savings through mindful fiscal planning.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in reducing employee turnover by 82% through cross-training programs and fostering an environment of workforce flexibility and shared accountability.
  • Achieved 47% reduction in labor costs.
  • Supervisor with 6 years of experience leading talented salespeople who is results-oriented.
  • Collaborative Area Work Supervisor who excels in fostering an open, communicative environment, driving team engagement up by 22% through effective employee interaction and transparent management practices.
  • Award-winning leader recognized for exceptional team leadership and driving regional sales by $11, surpassing revenue goals in 2018.
  • Area Work Supervisor with 2 years of experience supervising employees in initiative environments.
  • Within Food and Beverage, senior Area Work Supervisor and outstanding performer in process improvement and project management.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Addressed and resolved customer complaints, elevating satisfaction ratings to 34% based on survey feedback.
  • Implemented continuous improvement strategies that elevated operational efficiency by 58% in 6 months.
  • Implemented cross-training initiatives that reduced employee turnover by 79% and enhanced overall team flexibility.
  • Coordinated the onboarding and training of 18 employees, increasing team productivity by 45% within one year.
  • Facilitated staff performance evaluations, promoting top performers and reducing performance gaps by 64%.
  • Created incident reporting and analysis processes that reduced response times and minimized repeat issues by 34%.
  • Decreased order fulfillment time by 62% by deploying lean management methodologies and workflow improvements.
  • Ensured strict adherence to safety protocols, resulting in 11 consecutive months of zero workplace injuries.
  • Collaborated with the Quality Assurance team to reduce operational defects by 23% and secure a ITIL rating.
  • Led the integration of new technologies and systems, accelerating project deadlines by 47% while improving accuracy.

Affiliations

  • Material Handling Industry Association (MHIA)
  • Academy of Human Resource Development (AHRD)
  • Project Management Institute
  • American Production and Inventory Control Society (APICS)
  • International Society of Performance Improvement (ISPI)
  • Freemason
  • Workforce Planning for HR Professional Certification
  • Warehouse Education and Research Council (WERC)
  • National Management Association (NMA)
  • Occupational Safety and Health Administration (OSHA) Compliance Training

Certifications

  • Advanced Leadership Certification - 2015 Meridian
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP) - 2021, Ironclad Systems
  • National Institute for Occupational Safety & Health (NIOSH) Certification - 2015
  • OSHA Safety and Health Fundamentals Certificate - 2017 Cedar Works
  • Certified Inventory Management Professional (CIMP) - Beacon Labs
  • Certified Public Accountant (CPA)
  • Certified Workplace Safety Specialist (CWSS)
  • Certified Public Accountant
  • Budgeting and Financial Management Certificate for Supervisors - Summit Group

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