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Skills

  • Audit compliance achievement
  • Profit improvements
  • Drug utilization review
  • Nursing certifications and promotion increase
  • Leadership of multidisciplinary teams
  • Training and development
  • Interdepartmental task force leadership
  • Healthcare budget formulation and execution
  • Clinical excellence certification achievement
  • Healthcare audit readiness

Work Experiences

  • Coordinated and led outbreak management strategies for infectious disease control during 2015, preventing cases among staff and patients.
  • Adopted a continuous quality improvement (CQI) process, leading to measurable outcome improvements in metric services.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Achieved results in 2021.
  • Developed a rotation program across care units.
  • Achieved zero negative audit findings in 2016.
  • Contributed to a 65% increase in staff retention.
  • Coordinated outbreak management strategies.
  • Built collaborative relationships with local healthcare providers.
  • Chaired nursing committee meetings.

Summaries

  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • A gifted individual who speaks 6 languages fluently.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Adhered to healthcare protocols and standards.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Achieved flawless compliance during regulatory audits.
  • Costs were consistently reduced while profits were increased.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Implemented a nurse-led rounding process, resulting in a 51% improvement in patient satisfaction and 79% decrease in response times.
  • Orchestrated a cost-saving initiative that reduced operational expenses by $4 while maintaining staff performance and patient outcomes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Crafted and delivered leadership development initiatives for nurse managers, boosting leadership bench strength by 63% and reducing turnover.
  • Guided the nursing department through a major restructuring, improving efficiency by 73% and reducing response times to patient needs.
  • Devised and implemented an infection control strategy, reducing hospital-acquired infections by 44% over 17 months.
  • Strengthened interdepartmental collaboration by leading a task force focused on improving care coordination, which improved quality metrics by 41%.
  • Collaborated with team of 2 in the development of metric.
  • Resolved product issue through consumer testing.
  • Developed and enforced emergency preparedness policies, successfully training 17 staff members and improving response times by 39% during drills.

Affiliations

  • Public Health Nursing Section of the American Public Health Association
  • Lions Club
  • American Telemedicine Association (ATA)
  • Association of Community Health Nursing Educators (ACHNE)
  • Project Management Institute
  • American Academy of Nursing (AAN)
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • Case Management Society of America (CMSA)
  • Society for Post-Acute and Long-Term Care Medicine (AMDA)

Certifications

  • Certified Nurse Manager and Leader (CNML)
  • Certified Hospice and Palliative Nurse (CHPN)
  • Certified Healthcare Finance Professional (CHFP)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Bariatric Nurse (CBN)
  • Apple Certified Associate (ACA)
  • Certified Professional in Healthcare Quality (CPHQ)
  • First Aid/CPR Certified
  • Certified Professional in Healthcare Risk Management (CPHRM)

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