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Skills

  • Compliance with ITIL Standards
  • Metric analysis
  • Technical troubleshooting
  • System equipment
  • Failure mode and effects analysis (FMEA)
  • Performance testing
  • Team management
  • Communications
  • Key performance indicator (KPI) tracking
  • Six Sigma methodologies

Work Experiences

  • Investigated test results that appeared to be suspect.
  • Boosted quality tracking efficiency by 30%.
  • Analyzed production and quality compliance data using advanced statistical methods, leading to a $9 cost savings in scrap management within one year.
  • Documented and executed detailed test plans and test cases, as well as summarized and logged audit findings for reporting purposes.
  • Performed cell-based potency and impurity assays for in-process, release, and stability samples.
  • Interpreted test results by comparing them to established specifications and control limits, and then made recommendations about whether or not the data should be released.
  • Collaborated with cross-functional teams.
  • Conducted supplier risk evaluations.
  • Identified the root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout the product development process.
  • Achieved a 75% increase in production yield accuracy.

Summaries

  • Accomplished at developing KPI-driven quality metrics that resulted in a 16% reduction in defects and a 29% increase in production yield accurate metrics over a span of 10 months.
  • Accomplished in regulatory compliance oversight.
  • Quality Control Analyst with 7 years of experience in the Miscellaneous industry.
  • Clear understanding of client relations and strategic planning as well as performance reporting training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved a 57% reduction in production variances.
  • Achieved 81% better compliance across multiple sites.
  • Achieved consistent 30% improvements in quality performance through collaboration across engineering and production teams, integrating corrective actions seamlessly into workflows.
  • Achieved a 34% reduction in quality rework.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Led a cross-functional team in identifying key root causes of production inefficiencies, reducing defect rates by 43%.
  • Resolved 4 urgent customer complaints through rapid root cause analysis and implementation of permanent corrective actions.
  • Minimized delays by 63% through streamlined quality assurance reviews for Asana, accelerating time to market.
  • Introduced automated reporting for KPI tracking, improving decision-making response time across 2 departments.
  • Collaborated with R&D to optimize designs for manufacturability, reducing assembly time by 12% without compromising quality.
  • Introduced a new documentation protocol that reduced revision time by 8 hours per cycle, increasing overall team efficiency by 75%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Saved $18 per year in operational costs by optimizing quality control testing procedures.
  • Documented and resolved process which led to procedure.
  • Developed comprehensive test plans for QuickBooks that outperformed key benchmarks and elevated stakeholder satisfaction.

Affiliations

  • American Society for Quality (ASQ)
  • Council for Six Sigma Certification (CSSC)
  • Statistical Process Control (SPC) Association
  • American Society of Safety Professionals
  • Project Management Institute
  • American Medical Informatics Association
  • Risk Management Society (RIMS)
  • Society of Human Resource Management
  • Certified Supplier Quality Professional (CSQP)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)

Certifications

  • CompTIA A+ Technician
  • Certified Quality Engineer (CQE) - 2022
  • Certified Public Accountant (CPA)
  • Certified Quality Auditor (CQA) - 2016
  • Certified ISO 14001 Lead Auditor - Meridian
  • ServSafe
  • ISO 9001:2015 Lead Auditor - Cedar Works
  • Lean Systems Certification (Ironclad Systems, 2023)
  • CompTIA Security+
  • Certified Reliability Engineer (CRE) - 2022

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