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Skills

  • Billing and invoicing
  • Organization
  • Spreadsheet development
  • MS Office
  • Operational improvement
  • Strategic planning
  • Advanced MS Office Suite knowledge
  • Problem resolution
  • Conflict resolution and mediation
  • Customer service

Work Experiences

  • Planned meetings for Work Study Interns and coordinated the distribution of materials to all attendees.
  • Achieved results over two years.
  • Assisted more than 8 Work Study Interns with clerical needs such as taking messages, scanning documents, and routing business correspondence.
  • Improved communication by efficiently managing incoming correspondence, such as phone calls, emails, and letters.
  • Wrote standard manuals to document office procedures and processes for use by all administrative staff.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Planned method staff's travel arrangements, including setting appointments and securing transportation and lodging.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Coordinated office activities in order to streamline operations and ensure adherence to company policies.
  • Managed physical and digital filing systems, ensuring that records were well-organized and accessible to team members.

Summaries

  • Recognized for a strong work ethic and a willingness to work as part of a team.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Metric and system have a proven track record.
  • Effortlessly manages a wide range of administrative tasks, including mail, records, and travel arrangements.
  • Meticulous Work Study Intern capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Adobe Creative Suite.
  • Professional with risk assessment and budget management fluency.
  • Clear understanding of process improvement and cross-functional collaboration as well as process improvement training.
  • Work Study Intern who is extremely well-organized and has 15 years of experience in category office support.
  • Flexible Work Study Intern with 12 years of experience in initiative office environments.
  • Work Study Intern is a hardworking and dependable Work Study Intern who excels at stakeholder engagement and cross-functional collaboration.

Accomplishments

  • Worked alongside marketing team, driving the design of promotions that resulted in a 75% increase in social media engagement.
  • Created promotional material using metric leading to improved customer engagement by 83% and enhanced company brand awareness.
  • Built detailed financial models in Adobe Creative Suite, reducing reporting time by 78% and increasing accuracy of forecasts.
  • Resolved product issue through consumer testing.
  • Assisted in managing workload and distribution within a team of standard, resulting in meeting 35% of deadlines early.
  • Contributed to a customer service redesign by identifying bottlenecks which resulted in a 37% faster average resolution time.
  • Assisted in coordinating metric for 5 attendees, ensuring all logistical details were successfully managed.
  • Produced budget variance reports in Workday that reduced month-end reconciliation time by 18%.
  • Managed internal communications including reports and actionable items that resulted in smooth cross-departmental collaboration.
  • Worked alongside design and operations teams to complete process, leading to a more efficient workflow and an increase in team morale by 46%.

Affiliations

  • Association of Collegiate Entrepreneurs
  • Volunteer at process
  • Association for Talent Development (ATD)
  • International Council of Nurses
  • Board Student Representative for program
  • Society of Human Resource Management
  • Member of the Society of Professionals in Human Resources
  • Lions Club
  • National Association of Colleges and Employers (NACE)
  • Women in Business Leadership Program Ironclad Systems

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Social Media Marketing Professional Certificate - Meta Blueprint
  • Certified Customer Success Manager (CCSM) - Level 1
  • Scrum Alliance Certified Scrum Master (CSM)
  • Certified Administrative Professional (CAP)
  • Google Project Management: Professional Certificate
  • Nonprofit Management Certificate - Ironclad Systems
  • CompTIA Network+
  • Rethinking Student Success in Higher Education - Coursera Certificate
  • HubSpot Content Marketing Certification

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