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Skills

  • Basic financial reporting
  • Product knowledge
  • Payment collection
  • Credit card processing
  • Liquor law compliance
  • Order taking
  • Product and service sales
  • Product upselling
  • Coupons and gift cards
  • Cash balancing

Work Experiences

  • Balanced and reconciled up to 12 registers per day.
  • Requested official identification and verified details, adhering to strict legal standards for underage sales for category purchases.
  • Received inventory from vendors and entered it into an inventory database to keep accurate records.
  • Verified over $14 in cash and credit payments on a daily basis.
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Achieved growth within one year.
  • Accomplished this within 6 months.
  • Used HubSpot to create and submit end-of-shift reports.
  • Adjusted stock to meet customer demand.
  • Achieved 15 five-star reviews on Power BI.

Summaries

  • Professional and approachable, with exceptional customer service and sales skills.
  • Oversaw shift operations and received excellent customer service ratings for a large regional convenience store chain.
  • Dedicated Convenience Store Clerk with 7 years of customer payment collection experience.
  • Capable of accurately taking order information and quickly serving customers.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Answering customer questions, making recommendations, and ringing up sales on the POS cash register are all skills she possesses.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Positive outcomes are the result of good communication skills and meticulous attention to detail.
  • Convenience Store Clerk who is trustworthy and dedicated, with 9 years of experience serving customers and running the register.
  • Increased sales in the past by promoting current deals.

Accomplishments

  • Recognized with Employee of the Year for exceptional customer service; consistently maintained 5-star customer feedback ratings.
  • Effectively resolved customer complaints, turning 78% of negative incidents into repeat business.
  • Ensured ongoing equipment maintenance (cash registers, scanners, etc.), reducing downtime by 74%.
  • Developed a system of reorganizing store layout, increasing impulse buys by 46% and increasing foot traffic.
  • Collaborated with team of 12 in the development of process.
  • Successfully processed 11 daily transactions while ensuring accuracy and efficiency across all payment methods.
  • Introduced loss prevention strategies that led to a 70% decrease in daily register discrepancies.
  • Introduced mobile payment options at the store, smoothing customer checkouts and boosting overall transaction speed.
  • Successfully reduced customer wait time by 11% during peak hours with efficient checkout and multitasking abilities.
  • Awarded President's Club for maintaining excellent inventory accuracy on year-end audits with less than 32% variance.

Affiliations

  • American Institute of Business Management (AIBM) - Retail Management Program
  • Food Marketing Institute (FMI)
  • Society of Human Resource Management
  • Wholesale & Specialty Food Association (WSFA)
  • International Institute of Retail Management (IIRM)
  • International Association of Administrative Professionals
  • Institute of Supply Management (ISM) - Associate Member
  • Professional Retail Store Maintenance Association (PRSM)
  • American Medical Informatics Association
  • Jaycees

Certifications

  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Fundamentals of Store Operations Certificate – 2020
  • Certified in Health and Safety in Retail Environments – Harbor & Co.
  • Certified Sales Integrator (CSI) – Arizona
  • Certified Business Analysis Professional (CBAP)
  • Certified Retail Store Supervisor – Northwind
  • Food Handling Certification (ANSI Accredited)
  • Certified in Basic Retail Mathematics & Cash Flow Audits – Meridian

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