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Skills

  • Purchase assistance
  • Vendor relationship management
  • Cash register systems
  • Currency sorting
  • Customer assistance
  • Cleanliness
  • Customer service skills
  • Sales trend analysis
  • Bagging and packaging
  • Wire Transfers

Work Experiences

  • Used HubSpot to create and submit end-of-shift reports.
  • Assisted with training sessions for new sales associates.
  • Helped customers by answering their questions and completing their requests.
  • Achieved Top Performer recognition for excellence in customer service by consistently going above and beyond to resolve customer needs.
  • Requested official identification and verified details, adhering to strict legal standards for underage sales for category purchases.
  • Followed cash handling, inventory accountability, and fueling station procedures as part of my operations.
  • Cleaned the store and followed safety protocols to ensure a safe environment for customers and employees.
  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Achieved 30% growth during system.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Expert in category and method merchandise, as well as providing upbeat and knowledgeable customer service.
  • Dedicated cashier and server in framework establishment with 15 years of experience.
  • Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification.
  • Convenience Store Clerk is a multi-talented Convenience Store Clerk who is consistently rewarded for planning and operational improvements.
  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • Completed a variety of tasks, including cross-functional collaboration, stocking shelves with Asana, and using cash registers to collect payments every day.
  • 6 years of experience working in high-volume environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Oversaw shift operations and received excellent customer service ratings for a large regional convenience store chain.

Accomplishments

  • Documented and resolved program which led to category.
  • Handled and reconciled large monetary transactions, managing deposits of up to 15 without error.
  • Logged key performance metrics and sales data into ServiceNow, assisting in improved forecasting and planning.
  • Collaborated with team members during store events, boosting product sales by 36% over a 6 months timeframe.
  • Proactively integrated upselling techniques that increased average transaction value by 46%.
  • Collaborated with management to create daily task schedules, increasing team productivity by 58% during shifts.
  • Managed lottery ticket sales and inventory, ensuring compliance with state regulations while increasing purchases by 21%.
  • Trained 15 new employees in POS system, safety protocols, and customer service best practices.
  • Introduced loss prevention strategies that led to a 70% decrease in daily register discrepancies.
  • Expertly managed vendor relations and supply orders, ensuring product availability and minimizing out-of-stock occurrences.

Affiliations

  • Retail Loss Prevention Foundation (RLPA)
  • Certified Convenience Store Manager (CCSM)
  • Association for Computing Machinery
  • Rotary International
  • International Council of Nurses
  • Association of Information Technology Professionals
  • American Management Association (AMA) - Retail Operations Member
  • Global Association for Retail Management (GARM)
  • Freemason
  • Food Marketing Institute (FMI)

Certifications

  • Fundamentals of Store Operations Certificate – 2020
  • Retail Management Certificate Cedar Works
  • Certified in Hazard Analysis Critical Control Point (HACCP) for Retail
  • OSHA 10-Hour Certification for General Industry – Phoenix
  • Certified Safety Program Administrator for Retail – Boston
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Certified Convenience Store Manager (CCSM) – National Association of Convenience Stores (NACS)
  • Certificate in Retail Sales Operations - Lakeside Partners
  • Google Certified Professional Cloud Architect

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