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Skills

  • Program equipment
  • Product promotions
  • Organization
  • Budgets
  • Client Retention Strategies
  • Relationship development
  • Data-driven decision making
  • Supervision
  • Revenue generation
  • Strategic planning

Work Experiences

  • Achieved 18 contracts signed per month.
  • Achieved a 59% decrease in early membership cancellations.
  • Achieved a 50% increase in conversion rates.
  • Improved the client organization and goal alignment by automating the standard contact management system.
  • Conducted needs assessments for potential clients.
  • Achieved results within three years.
  • Achieved retention in two years.
  • Achieved Outstanding Service Award.
  • Implemented effective sales techniques and increased product sales to over $8 in two years.
  • Conducted needs assessments for potential clients, resulting in personalized program offerings that increased conversion by 77%.

Summaries

  • Achieved a 68% increase in new member sign-ups.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Adjusted strategies.
  • Achieved top-tier client satisfaction rates.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Dedicated to providing excellent customer service.
  • Aligned plans with individual fitness goals.
  • Membership Counselor is a multi-talented Membership Counselor who is consistently rewarded for planning and operational improvements.
  • Achieved a 78% rise in potential membership leads.

Accomplishments

  • Utilized Asana to analyze member growth and engagement data, leading to a 64% increase in campaign ROI.
  • Negotiated membership contracts that contributed to exceeding quarterly sales goals by 18%
  • Exceeded membership sales targets for 2017, consistently maintaining a 80% higher closing rate versus established goals.
  • Collaborated with team of 14 in the development of category.
  • Collaborated with other departments to align on cross-promotional activities, bringing 14 new members in 18 months.
  • Documented and resolved system which led to metric.
  • Developed and tailored personalized membership plans, resulting in a 62% rise in clientele by the end of 2023.
  • Developed a member referral program, contributing to 29% of new members acquired through word of mouth.
  • Analyzed previous membership data to adjust sales techniques, improving sales closure rate by 47%.
  • Reduced the time for member onboarding by 82% by streamlining operational processes, improving customer satisfaction.

Affiliations

  • National Wellness Institute (NWI)
  • Society for Human Resource Management (SHRM)
  • Society of Human Resource Management
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • International Association of Administrative Professionals
  • International Customer Loyalty and Retention Association (ICLRA)
  • Project Management Institute
  • Certified Customer Success Manager (CCSM) method

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Sales Associate (CSA) - Harbor & Co.
  • Public Speaking Mastery Certification - Meridian 2017
  • Certified Data-Driven Marketing Practitioner (CDMP) - Beacon Labs 2022
  • Certified Digital Campaign Manager (CDCM) - Beacon Labs 2024
  • Certified CRM Administrator method
  • Google Analytics Individual Qualification (GAIQ) - 2018
  • Certified Public Accountant
  • Apple Certified Associate (ACA)

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