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Skills

  • Technical help desk experience
  • Software troubleshooting
  • COM
  • Task prioritization
  • Troubleshooting skills
  • HPCL
  • Data analysis
  • Information Systems Integrity
  • Technical support
  • Storyboarding

Work Experiences

  • Boosted retention by 62%.
  • Improved strategic planning by applying superior procedure knowledge.
  • Authored knowledge articles on Workday.
  • Followed up with clients to ensure maximum customer satisfaction following support engagement and problem resolution.
  • Checked completed assemblies for conformance to standard procedures and design specifications.
  • Worked to create designs that were safe, low-cost, and dependable.
  • Process improvement, quality assurance, and client relations were all set up and administered by me.
  • Removed and replaced malfunctioning computer parts to fix hardware issues.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Devised and implemented risk management, compliance, and design improvements updates and resolutions.

Summaries

  • Skilled at approaching problems in novel ways to come up with novel solutions.
  • For a leading educational software company, I'm well-versed in development and testing.
  • Systems architect with extensive experience in coding, application design, defined architectures, and project management.
  • Professional with 8 years of experience looking for a new role with room for growth and advancement.
  • Effectively troubleshoots and resolves issues on its own.
  • Category Research Associate with extensive knowledge of Computers Software as well as strong analytical and critical thinking abilities.
  • Support Engineer with 11 years of successful project management and process improvement experience.
  • Extensive experience with Oracle High Availability environments, implementation, and management as a network administrator.
  • Graphic Design Specialist with experience creating 2D/3D animations and web video compressions.
  • Object-oriented analysis and design is a specialty of a system analyst.

Accomplishments

  • Network Security: Updated network systems to support confidential company operations and eliminate hacking.
  • Improved team efficiency by 24% through collaborative review and streamlining of ticket triage processes.
  • Developed task automation using program to reduce manual intervention during recurring incidents by 69%.
  • Analysis and Development: Resolved core issues through the redesign of the broker data model, data house-holding processes and daily round-trip database synchronization. Set new standards for virtually 100% code coverage, while piloting Oracle Designer.
  • Collaborated with sales on key software patches that improved system stability and reduced client complaints by 42%
  • Collaborated with product managers and customers to define service-level expectations, effectively reducing ticket backlog by 82%.
  • Championed ongoing integration support for SAP, enabling the development team to roll out 3 new features.
  • Software Development: : program category Requirements Analysis: : standard category
  • Presented technical reporting and issue trends to senior leadership, enabling strategic resource allocation and reducing repeated tickets by 47%.
  • Created diagnostic scripts that allowed junior engineers to resolve issues faster, reducing Tier 2 escalations by 48%.

Affiliations

  • Remote Tech Support Professionals (RTSP) - Founding Member
  • Freemason
  • CompTIA Association of IT Professionals (AITP) - Networking Division Member
  • Global IT Support Engineers Network - Founding Member
  • Certified Information Systems Security Professional (CISSP) - 2020
  • Association of Professional Engineers (APE) - Local Chapter President
  • Society of Human Resource Management
  • International Association for Software Support - Workshop Leader
  • Cloud Credential Council - Certified Professional 2023
  • Rotary International

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Certified Support Engineer (CSE) – IT Support Professional Certification
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional certification
  • CompTIA Network+ Certification
  • Certification in Java
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Association for Project Management (APM)

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