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Skills

  • Relationship development
  • Insurance Verification
  • Electronic Health Records (EHR) expertise
  • Regulatory compliance
  • Lab Results Expediting
  • Operational improvement
  • Crisis communication
  • Organization
  • Procedure equipment
  • Medical terminology

Work Experiences

  • Enhanced transparency during critical medical interventions.
  • Created and maintained call schedules for over 17 health professionals, ensuring 24/7 emergency coverage with zero lapses in service.
  • Assumed command of administrative duties during peak hours, handling over 13 patient admissions and reducing wait times by 30%.
  • Accurately entered patient demographics.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Avoided documentation errors.
  • Collaborated with emergency medical transport services, ensuring rapid processing and admissions for trauma cases, contributing to faster triage times.
  • Assumed command of administrative duties during peak hours.
  • Created informational materials for patients and families.
  • Ensured a smooth flow of information.

Summaries

  • Ambitious and focused Unit Secretary well-versed in electronic patient record management systems, driving productivity improvements and enhancing care coordination among healthcare providers.
  • Emergency Department Unit Secretary with 9 years of successful performance reporting and cross-functional collaboration experience.
  • Balanced a high volume of administrative tasks.
  • With over 8 years of experience in the metric industry, I am committed to organization and collaboration.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Analyzed resource usage.
  • Adept at managing patient flow and scheduling in high-traffic emergency environments, consistently reducing patient admission and discharge times through proactive coordination.
  • Adept in facilitating patient transfers.

Accomplishments

  • Utilized standard to efficiently update patient charts, achieving a record of 60% error-free entries.
  • Took the lead on a patient flow improvement initiative, which helped reduce emergency room congestion by 79% during peak hours.
  • Documented and resolved method which led to category.
  • Reviewed patient charts for accuracy ahead of daily rounds, ensuring all patient information was up to date and care teams were informed of any major changes.
  • Processed medical imaging requests promptly and collaborated with radiology departments, contributing to a 63% increase in diagnostic turnaround times.
  • Updated and maintained accurate patient records in Salesforce with 55% data entry accuracy, ensuring critical care providers had access to real-time information.
  • Accurately processed medical insurance verifications for 16 patients daily, ensuring proper billing procedures were streamlined for both patients and the department.
  • Resolved product issue through consumer testing.
  • Proactively communicated with clinical staff and external labs to ensure timely delivery of lab results, directly influencing care decisions and avoiding treatment delays.
  • Mentored staff in conflict resolution techniques, leading to a 52% reduction in patient complaints and improved staff-patient relationships.

Affiliations

  • Emergency Nurses Association (ENA) - Associate Member
  • Patient Satisfaction & Service Excellence Workshop - 2020
  • American Association of Healthcare Administrative Management (AAHAM)
  • National Association of Social Workers
  • National Healthcareer Association (NHA)
  • Hospital Unit Clerk Practicum - Focused on ER/Trauma Unit
  • American Society of Safety Professionals
  • American Hospital Association (AHA)
  • CPR & First Aid Certification - 2023
  • Association of Medical Administrative Professionals (AMAP)

Certifications

  • Certified Healthcare Administrative Professional (cHAP)
  • Certified Patient Financial Counselor
  • Certified Medical Manager (CMM) from Professional Association of Health Care Office Management
  • Apple Certified Associate (ACA)
  • Certified Professional Coder (CPC) from AAPC
  • Certified Medical Administrative Assistant (CMAA) from National Healthcareer Association
  • Conflict Resolution in Healthcare Settings Certification
  • Basic Life Support (BLS) Certification from American Heart Association
  • Certified Compliance and Ethics Professional – Healthcare (CCEP-H)
  • CPR and AED Certification from American Red Cross

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