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Skills

  • Communications
  • Event coordination
  • KPI development and performance tracking
  • Supplier relationship management
  • Security systems
  • Report writing
  • Problem resolution
  • Relationship development
  • RFI Scanners
  • Planning and coordination

Work Experiences

  • Created professional letters, presentations, and spreadsheets that were free of errors.
  • Created department budgets by analyzing historical data, forecasting spending, and calculating actual costs.
  • Improved productivity initiatives, account management, itinerary coordination, and client/leadership appointment scheduling.
  • Was in charge of converting management directives into actionable directives for front-line employees.
  • Achieved Innovation Award for excellence in customer order management by maintaining consistently high service levels during a 15-month period of rapid growth.
  • Achieved a 50% decrease in data entry errors.
  • Reduced project downtime by effectively managing, scheduling, and dispatching technicians for on-site repairs.
  • Assessed and identified inefficient workflow processes, then implemented solutions to boost productivity and employee performance.
  • Improved personnel coverage by planning work schedules based on staff availability and anticipated demand.
  • Increased productivity, managed accounts, planned itineraries, and scheduled client and leadership meetings.

Summaries

  • Office Manager and administration professional with 9 years of experience supervising a wide range of critical functions in a fast-paced environment.
  • Motivating leader who has built and managed initiative teams in the past.
  • Multi-tasking expert with over 7 years of initiative experience and a strong desire to contribute to team success.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Recognized for outstanding customer service and teamwork.
  • Order Processing Supervisor and team leader with 10 years of experience in initiative settings.
  • Successful in meeting and exceeding business objectives while satisfying customer needs.
  • Order Processing Supervisor is a hardworking and dependable Order Processing Supervisor who excels at stakeholder engagement and team leadership.
  • Workflow optimization in category settings and quality assurance in process improvement settings.
  • Mandarin and German are both fluent.

Accomplishments

  • Redesigned the order escalation process, reducing the average response time to critical issues by 17%.
  • Reduced backorders by 27% through improved communication protocols with key Power BI suppliers, expediting the approval process.
  • Analyzed historical order data to forecast seasonal demand, enabling the inventory team to reduce stock shortages by 74%.
  • Ensured compliance with both local and international shipping requirements, resulting in 4 consecutive quarters without any compliance-related delays.
  • Supervised a team of 8 order processors across 13 different distribution centers, maintaining compliance with company and regulatory standards.
  • Created a risk mitigation plan for high-priority orders, reducing escalations by 18% year-over-year.
  • Standardized written procedures for order entry and tracking, reducing average processing time by 16 minutes per transaction.
  • Managed relationships with key account holders, ensuring that their orders received priority handling, resulting in a 51% increase in contract renewals.
  • Delegated tasks effectively in peak seasons, distributing order volume to reduce overtime by 34%.
  • Led a project to integrate Power BI into order processing systems, reducing human error in data entry by 54%.

Affiliations

  • Attendee, Order-to-Cash Automation Summit 2024
  • Certified in Advanced ERP Systems, Microsoft Excel
  • Certified Professional in Supply Chain Risk Management (CP-SRM), 2015
  • Associate, American Production and Inventory Control Society (APICS)
  • Associated Member, International Association for Contract and Commercial Management (IACCM)
  • Member, Order Fulfillment and Customer Experience Program, Logistics Bureau
  • Member, E-Commerce and Omnichannel Order Management Professionals
  • Certified Instructor for Order Fulfillment Process Optimization, Microsoft Excel
  • Certified Lean Six Sigma Green Belt, Process Excellence Network (PEX)
  • Member, The Institute of Logistics and Transport in the United States (ILT-US)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Logistics, Transportation and Distribution (CLTD)
  • Customer Order Management Specialist Certification by Summit Group
  • First Aid/CPR
  • Certified in Strategy and Competitive Analysis (CSCA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Purchasing and Supply Chain Manager (CPSCM)
  • CompTIA A+ Technician
  • Certified Professional in Inventory and Stock Management by Northwind
  • Online Order Fulfillment Process Optimization Certification by Lakeside Partners

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