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Skills

  • Business operations
  • Process improvement strategies
  • RFI Scanners
  • CCTV
  • Communications
  • Accounts payable and receivable
  • Critical thinking in high-stakes situations
  • Supervision
  • Custom Report Generation for Senior Management
  • Data entry

Work Experiences

  • Improved personnel coverage by planning work schedules based on staff availability and anticipated demand.
  • Provided constructive feedback and mentored new employees on data analysis and project management to help them better understand their job responsibilities.
  • Streamlined back office services for clients to ensure proper functionality and a positive user experience.
  • Collaborated with IT and data teams.
  • Delegated team tasks based on each Order Processing Supervisor's skill level and knowledge, resulting in a 7% increase in accuracy and productivity.
  • Achieved increased order volume without adding headcount.
  • Improved productivity initiatives, account management, itinerary coordination, and client/leadership appointment scheduling.
  • Collaborated with IT and data teams to ensure seamless integration of new software systems for automating order documentation, cutting data entry time by 45%.
  • Built a dynamic administrative team that supported all of the company's growth and productivity goals by recruiting, training, and developing them.
  • Created department budgets by analyzing historical data, forecasting spending, and calculating actual costs.

Summaries

  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and reliable.
  • Successful in managing team performance and allocating resources to meet demand and workflow.
  • Recognized for outstanding customer service and teamwork.
  • Dependable and meticulous, with the ability to manage a variety of tasks and priorities.
  • Miscellaneous student seeking hands-on experience through an internship in vendor management.
  • System, standard, and initiative are all available.
  • Seeking a leadership position with a company in the Miscellaneous sector.
  • Results-oriented Miscellaneous professional with cross-functional collaboration, stakeholder engagement, and risk assessment strengths.
  • Professional and well-versed office team member with excellent clerical skills and Miscellaneous knowledge.
  • Process and initiative have a proven track record.

Accomplishments

  • Directed the company's transition to a new enterprise resource planning (ERP) system, streamlining the order-to-ship process and reducing error rates by 23%.
  • Optimized order allocation to different warehouses based on geographic proximity, decreasing delivery lead times by 12 days.
  • Instituted a new quality control step within the order processing system, lowering defect rates by 61% over 9 months.
  • Authored comprehensive training materials for Lean certifications, ensuring all team members were certified within 18 weeks.
  • Led a successful change management initiative to implement category, enhancing interface usability and reducing team onboarding time by 16 weeks.
  • Coordinated with external vendors during system migration efforts, ensuring that order processing remained operational throughout the transition period.
  • Developed and implemented cross-training programs for staff, cutting onboarding time for new hires by 16%.
  • Collaborated with IT to automate manual data entry processes, resulting in a time savings of 3 hours per week and improving employee productivity.
  • Partnered with HR to redesign the employee training and development program, achieving a 73% reduction in employee turnover.
  • Managed relationships with key account holders, ensuring that their orders received priority handling, resulting in a 51% increase in contract renewals.

Affiliations

  • Attendee, Order-to-Cash Automation Summit 2024
  • Member, National Association of Purchasing Management (NAPM)
  • Active Participant, Sales and Operations Planning (S&OP) University Programs
  • Member, National Association of Business Operations Management
  • Participant, International Warehouse Logistics Association (IWLA) Annual Conference 2015
  • Member, E-Commerce and Omnichannel Order Management Professionals
  • Member, Software and Systems Integration Experts Committee
  • Member, Order Fulfillment and Customer Experience Program, Logistics Bureau
  • Certified Professional in Supply Chain Risk Management (CP-SRM), 2015
  • Certified Instructor for Order Fulfillment Process Optimization, Microsoft Excel

Certifications

  • CompTIA A+ Technician
  • Certified Supply Chain Manager (CSCM) by ISCEA
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified: Dynamics 365 Supply Chain Management, Manufacturing
  • CompTIA Network+
  • ISO 9001:2015 Quality Management Certification
  • Certified Order Management Professional (COMP) by Lakeside Partners
  • Customer Order Management Specialist Certification by Summit Group
  • Certified E-Commerce Operations Specialist by Harbor & Co.
  • Salesforce

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