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Skills

  • Supervision
  • Database administration
  • Transcription and dictation
  • Shorthand writing
  • Customer service excellence
  • Project organization
  • Sorting and labeling
  • Customer service
  • Confidential Information Protection
  • Confidential data handling

Work Experiences

  • Collaborated with the IT department to ensure continued operational effectiveness of office hardware, driving a 17% faster problem resolution rate.
  • Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Coordinated 2 interviews per week, providing candidates with key information and ensuring minimal disruptions to daily operations.
  • Collected and logged client payments for ServiceNow.
  • Quickly routed incoming mail and messages to the appropriate people.
  • Customized front-desk processes based on customer feedback, elevating check-in efficiency by 48% and driving repeat business.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Assisted with workshops.
  • Coordinated 12 interviews per week.

Summaries

  • Professional at assisting customers with both simple and complex needs.
  • Having a strong grasp of stakeholder engagement, risk assessment, and Asana.
  • To support customers and achieve business goals, organizes and manages multiple tasks at the same time.
  • Welcome clerical professional with 14 years of experience assisting customers and teammates in an Miscellaneous office setting.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved an average resolution time of under 18 minutes.
  • Costs were consistently reduced while profits were increased.
  • Detail-oriented Reception Assistant with experience in planning, managing and coordinating corporate events.
  • Recognized for outstanding interpersonal, client, and professional communication skills in project management.
  • Achieved a customer satisfaction rate of 66%.

Accomplishments

  • Monitored conference room usage through Workday, achieving 34% room utilization during peak times.
  • Maintained and updated the company’s client database, improving the integrity of client information and reducing data entry errors by 62%.
  • Documented and resolved metric which led to system.
  • Developed a customer service hotline process that improved response time by 53% during peak periods.
  • Received and greeted an average of 15 visitors daily, providing a professional and warm first impression for all guests.
  • Regularly processed travel expense reimbursements for staff, ensuring accuracy and reducing time delays by 16 days.
  • Managed travel arrangements for executives, optimizing the booking process and reducing administrative time by 8 hours per month.
  • Collaborated with team of 13 in the development of program.
  • Supported office operations by overseeing all incoming and outgoing mail, ensuring timely delivery and reducing processing time by 45%.
  • Delivered exceptional front-desk service, resulting in a 80% improvement in customer satisfaction scores during 2017.

Affiliations

  • International Executive Assistants Association (IEAA)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • American Society of Administrative Professionals (ASAP)
  • Business Professionals of America (BPA)
  • Front Office Managers and Receptionists Club
  • International Association of Administrative Professionals (IAAP)
  • National Concierge Association (NCA)
  • Jaycees
  • Project Management Institute

Certifications

  • Certified Event Planning Assistant by method
  • Certified Public Accountant
  • General Data Protection Regulation (GDPR) Compliance Certificate
  • Scheduling and Time Management Certification by Ironclad Systems
  • Office Safety and Security Coordinator Certification by method
  • Certified Administrative Office Assistant Degree
  • Cloud-based Filing Systems Certification by QuickBooks
  • First Aid/CPR Certified
  • Hospitality and Front Desk Professional Certification
  • Customer Service Excellence Certificate from Brightline

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