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Skills

  • Communications
  • Business operations
  • Donor family communication
  • Donor yield improvements
  • Team management
  • Emergency room procedure expertise
  • Surgical care
  • Resource allocation
  • High-stakes decision making
  • On-time recovery performance management

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved consistently positive feedback from hospital partners.
  • Contributed to the organization’s re-certification.
  • Looked for industry trends on social media and through online sources.
  • Boosted data accuracy by 21%.
  • Achieved a decrease in procedural error rate of 60%.
  • Assisted in revising Standard Operating Procedures (SOPs).
  • Adapted to emergency calls for tissue recovery.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Built rapport and fostered communication with donor families, resulting in a post-donation satisfaction rate exceeding 35%.

Summaries

  • Consistent adherence to healthcare standards.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with engineering.
  • Collaborative healthcare professional.
  • Achieved zero error incidents.
  • Achieved a 22% improvement in the tissue procurement process.
  • Consistently achieved operational goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Contributed to the team’s compliance success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Successfully developed and deployed a tissue recovery quality assurance program, leading to a 23% reduction in post-recovery contamination rates.
  • Lead instructor for quarterly recovery technician training workshops, enhancing technical competency and reducing procedural errors by 45%.
  • Reduced tissue recovery procedural errors by 33% over three years by introducing new team training program in handling best practices.
  • Maintained 26% accuracy in tissue documentation and inventory through the adoption of automated reporting tools across Atlanta.
  • Collaborated with legal teams to streamline donor consent processes, reducing compliance resolution times by 71%.
  • Led the successful recovery of 7 critical tissue donations under time constraints, preserving tissues' usability for transplant and research.
  • Designed and implemented enhanced tissue recovery data management systems, improving audit readiness and data accuracy by 65% across the organization.
  • Built a regional network of healthcare providers and legal experts to ensure tissue recovery consent is legally compliant and streamlined.
  • Achieved Scrum Master re-certification with a 100% compliance rate, ensuring alignment with national tissue recovery guidelines.
  • Developed a comprehensive tissue donor training manual, improving new hire initiation time by 84% and reducing onboarding errors.

Affiliations

  • National Association of Social Workers
  • International Council of Nurses
  • International Society for Organ Donation and Procurement (ISODP)
  • Lions Club
  • International Association of Administrative Professionals
  • Multidisciplinary Tissue R&D Advisory Group
  • International Academy of Pathology (IAP)
  • American Association of Tissue Banks (AATB)
  • International Society for Quality in Health Care (ISQua)
  • Society of Human Resource Management

Certifications

  • Advanced Bio-Medical Equipment Technician (BMET) Certification – American Medical Technologists (AMT)
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Transplant Preservationist (CTP) – American Board for Transplant Certification (ABTC)
  • Certified Emergency Nurse (CEN) - Board of Certification for Emergency Nursing (BCEN)
  • Project Management Professional (PMP)
  • Certified Tissue Bank Specialist (CTBS) – American Association of Tissue Banks (AATB)
  • CompTIA Network+
  • OR Protocol Training Certification – American Society for Clinical Pathology (ASCP)
  • ServSafe

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