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Skills

  • Regulatory compliance
  • Audit coordination
  • Organization
  • Communications
  • ERP software
  • Cross-functional collaboration
  • Chargeback mitigation
  • Vendor relationship management
  • Analytical skills for financial discrepancies
  • Closing processes

Work Experiences

  • Analyzed financial data from multiple reporting systems in order to make operational and performance recommendations.
  • Achieved zero non-compliance findings.
  • Achieved 35% faster system recovery times.
  • Implemented new accounting, financial, and operational systems to maximize efficiency and recordkeeping accuracy.
  • Collected, verified, and documented data by reviewing metric, category, and standard documents.
  • Analyzed and corrected payment errors across 18 different payment channels, ensuring a 82% reduction in customer complaints.
  • Was in charge of a 5-employee team, as well as day-to-day accounting processes and financial accuracy.
  • Achieved a 15% improvement in transaction speed.
  • Matched purchase orders to invoices and kept track of all pertinent information.
  • Increased client loyalty and satisfaction with prompt, thorough, and timely resolutions.

Summaries

  • Have a proven track record of creating accurate spreadsheets and delivering well-organized reports with QuickBooks.
  • Bookkeeper with 9 years of experience working for program of businesses.
  • Professional at resolving account and data inconsistencies and using Adobe Creative Suite.
  • Accounting Manager with extensive expertise in project management and 7 years of experience.
  • Expert at client relations.
  • GAAP expert with general ledger experience
  • Professional bookkeeper and accountant with a track record of delivering outstanding results in high-pressure situations.
  • Experienced accounting support professional with a track record of managing both routine and complex accounting needs.
  • Deep knowledge of ServiceNow and process financial recording.
  • Expert Accounts Payable Specialist with in-depth knowledge of process improvement.

Accomplishments

  • Ensured compliance with method, successfully passing 6 consecutive financial audits error-free.
  • Collaborated with product teams on optimizing the mobile payment app UI/UX, increasing user engagement by 39%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed the successful reconciliation of 11 payment-related discrepancies within 6 months, resolving issues without customer impact.
  • Benchmarked company’s transaction processes and implemented KPIs to track and improve payment accuracy, increasing efficiency by 65%.
  • Created comprehensive training materials on compliance and digital payments fraud prevention strategies for 10 new hires.
  • Provided excellent customer support by resolving payment issues within 5 business days, leading to a 32% improvement in customer satisfaction scores.
  • Implemented a digital payment system upgrade that improved transaction speeds by 43%, significantly reducing customer wait times.
  • Led the migration to a new payment gateway, resulting in 79% faster transaction times and greater overall payment security.
  • Reviewed and reported suspicious payment activity directly to the fraud protection team, leading to 13 potential fraud instances being averted.

Affiliations

  • Blockchain in Payments working group participant at the Banking Industry Architecture Network (BIAN)
  • Accredited through the Institute of Internal Auditors (IIA) focusing on transaction auditing
  • Project Management Institute
  • American Medical Informatics Association
  • National Association of Social Workers
  • Certified Electronic Transaction Association (ETA) member since 2018
  • Association of Certified Fraud Examiners (ACFE) member engaging in fraud countermeasures
  • Freemason
  • Contributor to the World Payments Report discussion panels
  • Enrolled in NACHA Payments Innovation Alliance since 2016

Certifications

  • Certified Mobile Payment Professional (CMPP)
  • Six Sigma Green Belt Certification
  • First Aid/CPR Certified
  • Certified Return Payments Specialist (CRPS)
  • CompTIA Security+
  • CompTIA A+ Technician
  • Accredited ACH Professional (AAP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Treasury Professional (CTP)
  • Advanced Cash Management Certification – Ironclad Systems

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