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Skills

  • Advanced presentation skills
  • Problem resolution
  • In-store coaching
  • Project implementation
  • Online training experience
  • Category equipment
  • Learning Management Systems (LMS)
  • Compliance with training deadlines
  • Instructional design
  • Process streamlining

Work Experiences

  • Demonstrated a thorough understanding of Learning Management Systems and how to apply them.
  • Achieved a 23% improvement in internal coaching effectiveness.
  • Certificated over 7 employees.
  • Certificated more than 9 employees through the regional Lean program, contributing to 85% promotion rate in 2020.
  • Kept track of program company and employee activities on a daily basis, identifying areas for improvement and putting plans in place to address them.
  • Collaborated with HR and Store Managers.
  • Achieved a 27% increase in employee satisfaction ratings.
  • Consistently assisted companies in achieving procedure by advising executives on best practices for employee growth and productivity goals.
  • Completed within several months.
  • Coached underperforming employees.

Summaries

  • Looking to apply 14 years of experience in Miscellaneous to a dynamic role with Harbor & Co..
  • Trained in the use of Tableau and the negotiation of procedure.
  • Achieved 40% of trainees securing leadership roles.
  • Accelerated employee proficiency in high-selling product categories.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With a charismatic style and insightful approach, I am an authoritative and clear communicator.
  • Retail Trainer expert with extensive knowledge of instructional techniques and excellent communication skills.
  • Achieved 79% sell-through rate improvements.
  • Clear understanding of data analysis and strategic planning as well as data analysis training.
  • Supportive Retail Trainer with in-depth knowledge of initiative industry practices and the ability to help metric companies achieve long-term success.

Accomplishments

  • Standardized a sales training curriculum that was adopted company-wide, which helped improve average transaction value by 54% within the past year.
  • Led a team of trainers to roll out new customer service standards across 18 locations, boosting customer retention rates by 35%.
  • Successfully reduced learning curve duration by one year through the creation of streamlined e-learning courses for new product launches.
  • Collaborated with leadership on quarterly training reviews, resulting in an overall performance improvement of 45% across engineering.
  • Streamlined employee training activities by utilizing KPIs, leading to a 70% increase in self-pacing course completion.
  • Led onboarding sessions for new hires, resulting in a 16% increase in team readiness and decrease in onboarding time by 6 months.
  • Facilitated ongoing professional development sessions that equipped employees with essential sales techniques, leading to a 33% increase in sales conversions.
  • Delivered customized soft skills workshops that improved customer interaction scores by 82% across 3 locations.
  • Evaluated over 3 training modules per quarter, ensuring all learning materials were consistent, up-to-date, and impactful.
  • Introduced interactive learning programs that shortened the average training duration by 55% while maintaining learner satisfaction.

Affiliations

  • Certified Training and Development Professional (CTDP) - Institute for Performance and Learning
  • Rotary International
  • International Sales Trainers Association (ISTA)
  • Certified Sales Trainer (CST) - National Sales Educators Association
  • Project Management Institute (PMI)
  • American Society of Safety Professionals
  • Learning and Performance Institute (LPI)
  • Society of Human Resource Management
  • International Association for Continuing Education and Training (IACET)
  • Certified Professional in Learning and Performance (CPLP), ATD

Certifications

  • Soft Skills Trainer Certification - Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Customer Service Excellence Certification - initiative
  • Train-the-Trainer Certification (TTT) - Cedar Works
  • Blended Learning Delivery Certification - procedure
  • Certified Facilitator of Training - initiative
  • Certified Sales Leadership Professional (CSLP) - Northwind
  • ELearning Development Certificate - initiative
  • Certified Change Management Practitioner (CCMP)

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