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Skills

  • Client assessment and analysis
  • Data analysis
  • Skilled in intake interviewing
  • Conflict resolution
  • Document scanning
  • PTSD specialist
  • Public speaking
  • Risk management processes and analysis
  • Inspection reviews
  • Psychotropic medications knowledge

Work Experiences

  • Used QuickBooks to accurately enter data into a batch ticketing system.
  • Implemented a system program that benefited the organization's overall mission and objectives by incorporating student feedback.
  • Demonstrated cultural and linguistic sensitivity to the clients and families I served.
  • Solved
  • Led clients through effective therapeutic exercises combining Cognitive Behavior Therapy and Dialectical Behavior Therapy.
  • Identified
  • Invented
  • Responded quickly to customer concerns and resolved metric issues using client relations and workflow optimization.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.

Summaries

  • Versatile
  • Dependable
  • Ambitious
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Fluent in both English and Spanish.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.

Accomplishments

  • Provided regular psychoeducation to patients and family members, fostering stronger treatment alliances and improving care plan adherence by 29%.
  • Increased sales 9% over the past year.
  • Developed a community outreach program in partnership with local agencies, increasing access to mental health services for underrepresented groups by 51%.
  • Trained in Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT) frameworks, aiding in client recovery evaluated through qualitative feedback and system.
  • Facilitated psychoeducational group sessions focused on grief and loss, improving client self-reported coping mechanisms by 83%.
  • Coordinated the referral process for external mental health services, increasing successful referral conversions by 84% through enhanced communication protocols.
  • Established relationships with community stakeholders to introduce culturally-responsive mental health strategies, enhancing the reach and effectiveness of the mental health intervention models by 18%.
  • Attended weekly supervision and case conferences, contributing to the refinement of client diagnoses and fostering collaborative care delivery among interdisciplinary teams.
  • Contributed to the creation of a stress-relief app project, integrating mindfulness practices, and impacting over 12 downloads within three years.
  • Resolved product issue through consumer testing.

Affiliations

  • American Evaluation Association (AEA) - Mental Health Practicum Focus
  • Association for Behavioral and Cognitive Therapies (ABCT) - Early Career Membership Program
  • Toastmasters
  • Freemason
  • Society for Industrial and Organizational Psychology (SIOP) - Mental Health Subgroup
  • Association for Contextual Behavioral Science (ACBS) - Professional Development for Interns
  • American Medical Informatics Association
  • National Association for Behavior Analysis in Mental Health (NABMH)
  • Society for Psychotherapy Research (SPR) - Clinical Intern Program
  • International Association of Administrative Professionals

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Protection Officer (CPO)
  • Certified in Collaborative Problem Solving - Summit Group, 2020
  • Certified Crisis Worker (CCW) - American Association of Suicidology
  • Certified Expressive Arts Therapist (CET) - Summit Group, 2024
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Mindfulness-Based Stress Reduction (MBSR) Certification - initiative
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Grief Counseling system

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